New Landing › How can we help? › Themeforest Theme Support › Nota › Product image disappear when variation are selected !

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    Posted in: Nota
  • February 22, 2017 at 5:50 pm #314771
    Stonedb
    Member
    Post count: 34

    Hi nota support :),

    i have an issue with the product variation image.

    When no variation selected all images are displayed correctly. But when users select variation all image disappears :(.

    I use WooThumbs – Awesome Product Imagery, and in the past no issue with nota theme.

    I have try to disable cache, cloudflare, and my plugins, doesnt works…

    Can you help me :).

    Thanks in advance.

    February 22, 2017 at 6:01 pm #314772
    David Martin – Support
    Moderator
    Post count: 20834

    @Stonedb the update going out today should fix this.

    Let me know if you want the theme zip beforehand if this is time sensitive.

    Thanks.

    February 22, 2017 at 6:06 pm #314773
    Stonedb
    Member
    Post count: 34

    Alright thanks a lot David, always a good support !!!

    I’ll wait update, I wish you well on that mission.

    February 22, 2017 at 6:57 pm #314775
    David Martin – Support
    Moderator
    Post count: 20834

    No problem, should be a couple of hours at the most.

    Thanks.

    February 23, 2017 at 12:25 am #314799
    Stonedb
    Member
    Post count: 34

    Hey David,

    issue already here, i have updated Nota :/ ! Really need your help.

    February 23, 2017 at 10:45 am #314820
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Try to clear the browser cache and try again.
    Will forward it to David.

    -Rui

    February 23, 2017 at 10:46 am #314821
    David Martin – Support
    Moderator
    Post count: 20834

    Sure, will take a look today as priority support for you. Please also add your FTP details.

    February 23, 2017 at 12:56 pm #314842
    Stonedb
    Member
    Post count: 34
    This reply has been marked as private.
    February 23, 2017 at 1:41 pm #314845
    David Martin – Support
    Moderator
    Post count: 20834
    This reply has been marked as private.
    February 23, 2017 at 2:15 pm #314846
    Stonedb
    Member
    Post count: 34
    This reply has been marked as private.
    February 23, 2017 at 2:25 pm #314848
    Stonedb
    Member
    Post count: 34

    Don’t know if its works David, but if it don’t works can you install “wp file manager” instead, thanks

    February 23, 2017 at 4:12 pm #314872
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    That does not work. I’ve just noticed you have not run the theme update: https://vertigineuse.fr/wp-admin/themes.php.

    Please update to 1.0.3.

    February 23, 2017 at 4:22 pm #314875
    Stonedb
    Member
    Post count: 34

    Done, sorry i have too many bugs with 1.0.3…

    February 23, 2017 at 4:32 pm #314880
    Stonedb
    Member
    Post count: 34

    For example: now i have a “CART” link on mobile header + Mobile cart are not like before the “chekout button” & “more details” move and if i add more than 2 product in cart the checkout button dessapear too :/..

    February 23, 2017 at 4:42 pm #314883
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This is not correct, can you screenshot what you refer to also?

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