PRODUCT IMAGE CANNOT BEEN SHOWN AT SHOP PAGE

[innsi]

Hi,

I just bought the atelier theme yesterday, I used Neighborhood theme before,
when I change the theme to atelier, i found that the product image cannot been shown at shop page, but i can still click the white image(invisible image) to go into the product page. I use chrome and everything is normal on your demo site.

Another problem also about the product image display, I found that the carousel function doesn’t work in product detail page.

I have also reseted my wordpress database and reactivated all plugin and theme, with no luck.

Thank you in advance.

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[innsi]

Hi,

I found that atelier theme is no not compatible with this plugin: https://wordpress.org/plugins/wp-live-chat-support/

when i deactivated the plugin everything turn normal.
how can i fix it if i have to use this plugin?

Thanks.

[Rui Guerreiro – SUPPORT]

Hi,

Can you try to clear your cache? I’m seeing fine the carousel in product page.
Also in the shop page I only see 1 product(Porter Logo Canvas Tote Bag).

Regarding the live chat plugin, does it appear any error message?

Can you enable wp-debug inside the wp-config.php and activate the live chat plugin so we can see any error message.

Thanks

-Rui

[Swift Ideas – Ed]

Hi Innsi,

I’ve tested that plugin locally, and can’t find any issue with it enabled – the chat functionality works as expected, and so does the shop.

Just a clarification on WP_DEBUG if you aren’t sure how to enable it – https://codex.wordpress.org/WP_DEBUG

– Ed