New Landing How can we help? Atelier PRODUCT IMAGE CANNOT BEEN SHOWN AT SHOP PAGE

Viewing 4 posts - 1 through 4 (of 4 total)
  • Posted in: Atelier
  • #166176
    innsi
    Member
    Post count: 40

    Hi,

    I just bought the atelier theme yesterday, I used Neighborhood theme before,
    when I change the theme to atelier, i found that the product image cannot been shown at shop page, but i can still click the white image(invisible image) to go into the product page. I use chrome and everything is normal on your demo site.

    Another problem also about the product image display, I found that the carousel function doesn’t work in product detail page.

    I have also reseted my wordpress database and reactivated all plugin and theme, with no luck.

    Thank you in advance.

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    #166179
    innsi
    Member
    Post count: 40

    Hi,

    I found that atelier theme is no not compatible with this plugin: https://wordpress.org/plugins/wp-live-chat-support/

    when i deactivated the plugin everything turn normal.
    how can i fix it if i have to use this plugin?

    Thanks.

    #166218
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you try to clear your cache? I’m seeing fine the carousel in product page.
    Also in the shop page I only see 1 product(Porter Logo Canvas Tote Bag).

    Regarding the live chat plugin, does it appear any error message?

    Can you enable wp-debug inside the wp-config.php and activate the live chat plugin so we can see any error message.

    Thanks

    -Rui

    #166232
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Innsi,

    I’ve tested that plugin locally, and can’t find any issue with it enabled – the chat functionality works as expected, and so does the shop.

    Just a clarification on WP_DEBUG if you aren’t sure how to enable it – https://codex.wordpress.org/WP_DEBUG

    – Ed

Viewing 4 posts - 1 through 4 (of 4 total)

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