Product description gone after Theme update from 2.1.60 to 2.4.15

[Thuisrecycling.nl]

Hi,

I’ve been asked to update this website.
But when I update the theme, something strange happens …. the productdescription is gone and the featured products are showed twice on the page; ones in stead of the product description and once as it should be (under the product description). See image attached.

Please help, how can we solve this?

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[Rui Guerreiro – SUPPORT]

Hi,

Not sure if you did it, but you need to update the theme and the Swift Framework.
https://www.dropbox.com/s/fr1wa5gix15nfdq/Screenshot%202016-12-01%2012.53.14.png?dl=0

https://www.dropbox.com/s/jxb5kgd2wx2og3d/Screenshot%202016-12-01%2012.54.40.png?dl=0

-Rui

[Thuisrecycling.nl]

Hi Rui,

Thanks for your answer. I did. I’ve updated both.

[David Martin – Support]

Hi,

Is the Page Builder Enabled on those product pages? Please be sure the Page Builder button within a product has be clicked.

[Thuisrecycling.nl]

This problem happens at ALL products. As far as I know the pagebuilder is on. Is there a way to turn this off for all products?

I have not changed anything in the products. After updating the product description is gone for all products.

[Thuisrecycling.nl]

Could the pagebuilder be turned of automaticly after the update?

BTW…For now I’ve placed back the back-up. So at this moment al looks just fine.

[Rui Guerreiro – SUPPORT]

This reply has been marked as private.

[Thuisrecycling.nl]

Because my product descriptions were not visible I’ve restored the back-up files.

Some helpdesks are faster then others. You are quite fast, but there was a risk that the products would not be visible during waiting for the helpdesk to answer.
So that’s why I’ve decided to put restore te back-up.
I can try to update again. But do you have any idea why this happens?

[Rui Guerreiro – SUPPORT]

Can you update it so I can look at it?
Will be around for the next 2 hours or we can try it tomorrow.

-Rui

[Thuisrecycling.nl]

Yes please have a look. Everything is updated now

[Rui Guerreiro – SUPPORT]

Ok. Will check.

-Rui

[Rui Guerreiro – SUPPORT]

We are working on it, please don’t rollback.
Thanks

-Rui

[Rui Guerreiro – SUPPORT]

Ok, we already fixed it. It was something in the field we use to determine if the page builder is active or not.
Check if it’s ok.

-Rui

[Thuisrecycling.nl]

Yessssss, thank you so much for helping!

[Rui Guerreiro – SUPPORT]

No problem. Apologize for any inconvenience caused.

-Rui