New Landing › How can we help? › Themeforest Theme Support › Supreme › Problems Viewing my Website on my Mobile

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    Posted in: Supreme
  • July 28, 2014 at 8:41 pm #95459
    Rob222
    Member
    Post count: 206

    Hello there,

    I’m currently trying to setup my website. Took a look at it on my mobile and to my shock it looks horrible. The entire site seems to be shifted to the left on my mobile phone – HTC One. It doesn’t seem responsive at all and doesn’t adjust to the full size of the screen. I need help.

    July 29, 2014 at 9:49 am #95611
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey there Rob,

    if you could post up your website URL we’ll sure be able to help!

    July 29, 2014 at 1:05 pm #95715
    Rob222
    Member
    Post count: 206
    This reply has been marked as private.
    July 30, 2014 at 9:15 am #95981
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Just checked on my iPhone and it looks fine. Please could you screenshot what you see on your HTC as we do not have one to test on

    – Kyle

    July 30, 2014 at 11:06 am #96043
    Rob222
    Member
    Post count: 206
    This reply has been marked as private.
    July 30, 2014 at 11:17 am #96051
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    That’s because of the ad you are using, nothing to do with the theme

    – Kyle

    July 30, 2014 at 11:25 am #96059
    Rob222
    Member
    Post count: 206
    This reply has been marked as private.
    July 30, 2014 at 11:31 am #96062
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Try add this to your custom css:

    @media only screen and (max-width: 480px) { 
.img_ad {
  width: 340px!important;
}
}

    – Kyle

    July 30, 2014 at 12:03 pm #96070
    Rob222
    Member
    Post count: 206

    I added the CSS. Cleared my cache. Restarted my phone. And it appeared to have worked. BUT…I refreshed the page and it goes back to everything being positioned to one side (left).

    July 30, 2014 at 12:07 pm #96072
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    That’s odd, will forward to the developer to see if he knows a better fix

    – Kyle

    July 30, 2014 at 12:24 pm #96081
    Rob222
    Member
    Post count: 206

    I went ahead and deleted my site-wide header google adsense banner and my website works great now. So there must be a bug or something using the site-wide header widget?

    Its paramount though that I have a top google adsense banner. How long roughly before developer gets back with a solution?

    July 30, 2014 at 12:28 pm #96083
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It will be within the next 24 hours

    – Kyle

    July 30, 2014 at 12:47 pm #96089
    Rob222
    Member
    Post count: 206

    Ok Cheers.

    July 30, 2014 at 12:50 pm #96091
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    July 30, 2014 at 4:15 pm #96185
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @Rob222,

    That’s not an issue with the theme, you need to make sure that you use a responsive google ad – https://support.google.com/adsense/answer/3213689?hl=en-GB

    – Ed

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