New Landing How can we help? Themeforest Theme Support Dante Problems after update Dante theme on my site

Viewing 15 posts - 1 through 15 (of 18 total)
  • Posted in: Dante
  • #321053
    Arian-Design
    Member
    Post count: 38

    Hi,
    After the last update I’ve encounterd the follow issues

    A) Inside the page/post builder the icon are disapperead, the icons buttons on each element have disappeared, though they still work if you click them.

    B) My site is dual languages (italian/english)…when i switch to english, the footer miss the google maps and the keep in touch buttons / text , cookie policy buttons in all the pages…

    C) In the “Contatti/Contacts” page, in Italian and English too, the google maps is not showed anymore and the contact form has some minor issues with a red dot showed instead of the text and the send button/icon is without any text..

    Thanks in advance and forgive me about my poor english

    Arian

    #321054
    Arian-Design
    Member
    Post count: 38
    This reply has been marked as private.
    #321321
    David Martin – Support
    Moderator
    Post count: 20834

    A) This is being sorted in your other duplicate thread.

    B) You would need to contact WPML or the plugin developers. This is not theme related.

    C) Your English admin page has IT set as the widget conditional logic.

    Please contact WPML support and report this issue: https://wpml.org/forums/forum/english-support/

    #321331
    Arian-Design
    Member
    Post count: 38

    Hi Martin,

    So, if i had understand well

    A) Need to update the theme with the new update like the blog

    B) it is a plugin issue

    C) Need to change that setting

    Right?

    Thanks

    Arian

    #321336
    David Martin – Support
    Moderator
    Post count: 20834

    Yes, please action those.

    Thanks.

    #321349
    Arian-Design
    Member
    Post count: 38
    This reply has been marked as private.
    #321352
    David Martin – Support
    Moderator
    Post count: 20834

    Great, glad to help.

    Please add customizations to a child theme, not the parent core theme files.

    #321353
    Arian-Design
    Member
    Post count: 38
    This reply has been marked as private.
    #321354
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    We actually package a child theme in the main zip file from ThemeForest to help you out with this. You install it like any other theme, then modifications go there.

    If you have found the theme/support useful, we appreciate it if you can leave feedback on our item if you have the time as it really helps us out.

    Cheers,
    David

    #321360
    Arian-Design
    Member
    Post count: 38
    This reply has been marked as private.
    #321363
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The php customization should be placed inside the functions.php of the child theme.
    Thanks David.

    -Rui

    #321364
    Arian-Design
    Member
    Post count: 38
    This reply has been marked as private.
    #321365
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I was thinking it was a PHP customization. You can also leave it in the custom css option since it’s stored in the database and the theme updates won’t affect it.

    -Rui

    #321383
    Arian-Design
    Member
    Post count: 38
    This reply has been marked as private.
    #321389
    David Martin – Support
    Moderator
    Post count: 20834

    Yes, exactly correct.

    Thanks.

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