New Landing How can we help? Themeforest Theme Support Supreme Problem with Youtube Links

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Supreme
  • #194621
    Rob222
    Member
    Post count: 206

    I have a couple of Youtube Links within my article but when clicked upon, I don’t get taken directly to Youtube, Instead I get this pop up thing which shows that something is trying to load but doesn’t. I honestly don’t understand why my Youtube links aren’t working. I should be directed to youtube with no hassles.

    Can you fix this for me please?

    #194694
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    It seems any plugin issue. Please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    Thanks 🙂
    With Best Regards
    Mohammad

    #199230
    mikefrisbee
    Member
    Post count: 76

    I’m getting the same problem. ‘An error occurred. Please try again later.’

    I tried deactivating all the plug-ins, but then everything is switched off, including the video player. The only other way is to switch them off one-by-one to see if that resolves the problem, but that seems very laborious. I’ve also followed the help on the ‘error’ link and tried it on different browsers, including emptying cache, restarting etc.

    Just to confirm – I’m using the Video Player in Elements on the Swift Page Builder, and the YouTube link https://youtu.be/aIOoDR2IQ3A,
    which works fine on another platform (Weebly).

    It worked the other day on another test video, but then suddenly seemed to stop.

    #199267
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    H,

    @mikefrisbee
    – please provide me specific page url with issue and wordpress admin login detail to check and resolve the issue.
    Thanks
    Mohammad

    #199375
    mikefrisbee
    Member
    Post count: 76
    This reply has been marked as private.
    #199385
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You should use this link format instead youtu.be

    https://www.youtube.com/watch?v=aIOoDR2IQ3A

    -Rui

    #199412
    mikefrisbee
    Member
    Post count: 76

    Great, thanks once again, Rui.

    I got the link from YouTube.

    I couldn’t see that format anywhere, unless I missed it?

    #199417
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You should grab the link that is playing but only with the watch parameter and the id.
    Glad it’s sorted.

    -Rui

Viewing 8 posts - 1 through 8 (of 8 total)

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