problem with search

[skullo27]

Hi I have noticed that the themese full screen search does not work correctly… If I search and example product “Ellington” in the full screen results it just returns pretty much every product. If i hit return and got to the actual results page it gives the correct products. Please see attached screen shots to illustrate the issue.

Thanks
Sam

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[David Martin – Support]

Hi Sam,

Are you using any additional search plugins to alter the query?

Please add a WP login for us to take a closer look.

Thanks.

[skullo27]

This reply has been marked as private.

[David Martin – Support]

A plugin, maybe an extension for Rev Slider is causing JS issues. This is likely stopping the search AJAX for working correctly:

Please start by disabling those related plugins.

[skullo27]

Hi David, that is weird, we do not have any rev slider extensions/plugins installed other than Rev slider itself… ??

thanks

[Rui Guerreiro – SUPPORT]

It’s it possible to disable all plugins except Woocommerce and RevolutionSlider?

I know that is a production site, if you can get us the staging site with a clone of this one would be great.

-Rui

[skullo27]

Hi, so I think I might have found the issue. I updated the below product filter plugin and search seems to work properly now:

https://codecanyon.net/item/woocommerce-product-filter/8514038

Thought i’d mention so your developers can be aware in case any future issues…

thanks.

[David Martin – Support]

Glad you isolated the issue and thanks for reporting that back.