New Landing › How can we help? › Themeforest Theme Support › Joyn › Problem with FAQ

Viewing 6 posts - 1 through 6 (of 6 total)
  • Back to forum
    Posted in: Joyn
  • December 11, 2014 at 10:35 pm #135247
    cocothink
    Member
    Post count: 23

    I am unable to display a FAQ section. I have added the FAQ Swift Element and selected the category of questions I want to display but somehow I still get this message when trying to see if it worked:

    Please ensure you have child categories for the selected category.

    Am I doing something wrong?

    Thanks.

    December 12, 2014 at 6:39 am #135281
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me website url and wordpress admin login detail to inspect and resolve the issue.
    Thanks
    Mohammad

    December 12, 2014 at 5:56 pm #135466
    cocothink
    Member
    Post count: 23
    This reply has been marked as private.
    December 14, 2014 at 10:45 pm #135588
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    The category you selected should have some child categories to display the FAQ in a proper way.

    Create a parent category, then assign the yoga category in to it, and choose the parent category in the FAQs.

    Let us know,

    Thanks,
    laranz.

    December 15, 2014 at 10:24 pm #135865
    cocothink
    Member
    Post count: 23

    Great, I think I got it now. Thank you!

    December 16, 2014 at 4:20 am #135882
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad that your issue resolved.
    Thanks
    Mohammad

  • Back to forum
    Posted in: Joyn
Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in and have valid license to reply to this topic.

License required for the following item
JOYN - Creative Multi-Purpose Theme
Login and Registration Log in · Register