New Landing › How can we help? › Themeforest Theme Support › Clique › Portfolio issue

Viewing 15 posts - 16 through 30 (of 45 total)
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    Posted in: Clique
  • August 5, 2015 at 8:56 pm #201148
    Kraver
    Member
    Post count: 82

    I am just learning WordPress and have no idea what that means. Should I contact my webserver?

    August 6, 2015 at 10:00 am #201271
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please contact at your webserver to get error log detail of this issue.
    Thanks
    Mohammad

    August 6, 2015 at 4:13 pm #201494
    Kraver
    Member
    Post count: 82

    Bluehost told me it is already set at 128M. They said the memory limit is not the problem.

    August 6, 2015 at 4:16 pm #201496
    Kraver
    Member
    Post count: 82

    Bluehost told me memory was already set at 128. They said that was not the problem. This is really starting to suck. I paid for a theme and the theme is not working.

    August 6, 2015 at 4:36 pm #201502
    Kraver
    Member
    Post count: 82

    [05-Aug-2015 21:39:43 UTC] WordPress database error Unknown column ‘NaN’ in ‘where clause’ for query
    SELECT ID FROM wp_yjao_posts
    WHERE post_type = ‘attachment’
    AND ID in (NaN,1041)
    ORDER BY menu_order ASC
    made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/clique/template-portfolio.php’), sf_portfolio_items, rwmb_meta

    August 6, 2015 at 5:02 pm #201512
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us ftp access so we can try to figure out this?
    Use the private reply.

    -Rui

    August 6, 2015 at 8:15 pm #201585
    Kraver
    Member
    Post count: 82

    How do I do that?

    August 7, 2015 at 12:30 am #201637
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    In your hosting account you can create ftp accounts so we can reach your theme files.
    You can ask their support to help create us the access.

    -Rui

    August 7, 2015 at 4:24 am #201655
    Kraver
    Member
    Post count: 82
    This reply has been marked as private.
    August 7, 2015 at 4:57 am #201660
    Kraver
    Member
    Post count: 82
    This reply has been marked as private.
    August 7, 2015 at 5:00 am #201662
    Kraver
    Member
    Post count: 82

    I did not originally understand the question. So,I am changing the password to my Bluehost account. I just provided you the FTP information you asked for. I think this is what you needed.

    August 8, 2015 at 5:24 pm #202099
    Kraver
    Member
    Post count: 82

    Did anyone log into my FTP and figure this out? Thanks.

    August 10, 2015 at 10:09 am #202290
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Your FTP is not listing any directory and file.
    Thanks
    Mohammad

    August 10, 2015 at 8:40 pm #202522
    Kraver
    Member
    Post count: 82
    This reply has been marked as private.
    August 11, 2015 at 10:47 am #202691
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its still not displaying any files at FTP. Please check before sending it here.
    Thanks
    Mohammad

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    Posted in: Clique
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