New Landing How can we help? Themeforest Theme Support Pinpoint Portfolio Carousel is Crashing Pages

Viewing 4 posts - 1 through 4 (of 4 total)
  • Posted in: Pinpoint
  • #219522
    focusingresources
    Member
    Post count: 76

    Howdy,

    I’m having a really strange but pretty major problem. Suddenly any page that has a portfolio carousel on it will not load. I get a 500 Internal Server Error. I spoke to our host and they said that they’re getting a major draw for resources from those pages and the server errors out.

    I determined the portfolio carousel was the error by rebuilding a page piece by piece. All came back up fine until I loaded the portfolio carousel piece. Then I get the error. An example page: http://focusingresources.com/?portfolio=navigating-edge-treasure-maps-master-class

    Help!

    Many thanks,
    Maggie

    #219566
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    That’s strange, can you try to disable all plugins and repeat the test.
    Can you provide and page url where you have the Portfolio carousel?

    Thanks

    -Rui

    #219568
    focusingresources
    Member
    Post count: 76

    Hi Rui,

    Thanks. I disabled a number of plugins, but it didn’t help, so I just removed the portfolio carousels from the pages that were affected. Of course, I left one for testing purposes. After I’d taken most of them down, they started working again. I’m at a loss as to what the problem really was.

    Thanks for the attention, but I suppose it’s a false alarm.

    ~Maggie

    #219574
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. glad it’s sorted.
    -Rui

Viewing 4 posts - 1 through 4 (of 4 total)

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