New Landing › How can we help? › Atelier › Please check into issue with system hanging

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    Posted in: Atelier
  • July 6, 2016 at 12:00 pm #279474
    hansulrik
    Member
    Post count: 69

    Hi

    Please check into this issue

    Issue with "hanging" add to basket

    I don’t really feel that I’m getting prioritized, I hope you understand that this is extremely critical for me, as we are loosing many orders.

    July 6, 2016 at 12:35 pm #279479
    David Martin – Support
    Moderator
    Post count: 20834

    We aim to respond to all posts within 12 hours (Monday-Friday), but in some cases this may slip to 24-48 hours.

    We work on the oldest topic first, so adding a new comment will take you to the back of the queue. We do also try our best to reply on weekends as often as possible.

    I have now replied to the ticket.

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