New Landing How can we help? Themeforest Theme Support Dante Page with 4 images makes iPad browser crashing

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Dante
  • #321988
    Jeff54
    Member
    Post count: 24

    Hi,

    My page makes my iPad browser crashing… I have looked and checked but can’t find a cause.
    Can you?

    Thnx for your support.

    Best wishes,

    Roy

    #322236
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    iPad browser crashing

    – what do mean by this exactly? Please describe the issue in detail for us.

    #322305
    Jeff54
    Member
    Post count: 24

    First: I have added your ip to the whitelist.

    And about that crashing. If I’m using Google Chrome or Safari on my iPad and I’m visiting this page: https://www.de-buut.nl/schoolteam-geeft-en-kind-geborgen-gevoel/ then the page will not be fully reloaded. Only the first image and after a few seconds my browser will ‘crash’. It just stops working and I can start it again.

    Best wishes,

    Roy

    #322387
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks Roy,

    I see this currently:

    Do those images not even load for you?

    #322483
    Jeff54
    Member
    Post count: 24

    Hi David,

    Wel yes. I can see only the first one and then it freezes the app and later it stops the app.
    https://gtmetrix.com/reports/www.de-buut.nl/STF9wCiD the report looks good to me
    Just tested it on my wifes iPhone 5c and after waiting almost one minute the loading of the page is ready and you can scroll the page.

    Thank you for your help.

    Best wishes
    Roy

    #322727
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This is your device trying to load the images. After looking at the images you have uploading they are absolutely massive and not suitable for web use.

    The images are 4000+ px in width and the file size is 9mb.

    I’d suggest reducing the image size dimensions to a width no greater than 1240px. The image file size should not need to exceed 1mb. It should be less if possible.

    Thanks.

    #322845
    Jeff54
    Member
    Post count: 24

    Hi David,

    I’m terrible sorry for the inconvenience!! The plugin image converter plugin appeared not to be working… I have scaled them manually and now the website works fine.

    Thank you for your time and effort.

    Best wishes!
    Roy

    #322900
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Glad it’s sorted. Thanks David.

    -Rui

Viewing 8 posts - 1 through 8 (of 8 total)

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