Page Builder doesn't save the current changes

[guentherportfolio]

Hi,

I have currently the strange problem, that a page which is build up with Swift Page Builder, doesn’t keeps it’s changes, after I have “refreshed” the page in the backend. The changes in the frontend will be visible, but if I now go back in the backend and want to do some further changes i.e. text edits, all settings within the assets are gone. I have already updated the Yoast Seo plugin, but the problem is still appearing. Do you have an idea which could be the cause for that issue? Thanks in advance.

[David Martin – Support]

Can you link me to this page, what elements on the page are you editing? I’ll need to try and replicate this.

Have you tested with all plugins disabled?

[guentherportfolio]

This reply has been marked as private.

[David Martin – Support]

Are you clicking save before the preview? When navigating back to edit, do you click the Edit Post link or click back?

Please can you disable all plugins leaving only Swift Framework and WooCommerce active and repeat your posted steps to replicate this.

Thanks.

[guentherportfolio]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Thanks for the video, I manage to replicate it myself and then replicate it in my server.
It seems a issue with PHP 7, Can you confirm your Php version just to be sure.

Thanks

-Rui

[guentherportfolio]

Thanks Rui. I am using PHP 7.0 since a few weeks. I never thought that could be the issue 🙂

So do I now need to downgrade the PHP Version, or do you have a solution for PHP 7.0?

Thanks

[Rui Guerreiro – SUPPORT]

can you try to replace the row.php file located at wp-content/themes/neighborhood/includes/swift-framework/page-builder/builder/shortcodes/

by this one https://www.dropbox.com/s/f4f9fihbkmsqq5u/row.php?dl=0

It worked on my server.

-Rui

[guentherportfolio]

Yes it is working, Rui 🙂 Thank you very much for your help. Great.

[David Martin – Support]

Thanks Rui, marking as resolved.

[guentherportfolio]

Hi Rui, Hi David,

since the last theme update, this solution doesn’t work anymore. Or it doesn’t work only in Draft pages? I would appreciate your help here. Thanks

[Rui Guerreiro – SUPPORT]

Can you copy again the file I provided. I didn’t saw your confirmation that it worked so didn’t sent that file to the dev team.

Will do it now and it will be included in the next so you don’t have to copy the file again.

Thanks

-Rui

[guentherportfolio]

I see. No problem, I will do that. Thanks for you fast response. Have a nice Christmas time.

[Rui Guerreiro – SUPPORT]

Cheers. Happy Xmas.

-Rui