New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Page Alt Background Not Saving

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posted in: Neighborhood
  • November 6, 2013 at 12:18 am #30136
    androofoo
    Member
    Post count: 51

    My Shop page is not saving the Alt Background. I saved it on the back end and everything looks normal as the other pages that are working. I’m not sure what’s going on. Please advise.

    http://www.papersupplyco.com/shop/

    November 8, 2013 at 6:38 am #30425
    androofoo
    Member
    Post count: 51

    So it looks like none of the page meta is saving. I tried deleting the page permanently and recreating the page and that didn’t work.

    November 12, 2013 at 3:29 pm #30932
    Melanie – SUPPORT
    Member
    Post count: 11032

    Deactivate all your plugins and let us know which theme version and WP version you’re on. Thanks

    November 12, 2013 at 9:53 pm #31084
    androofoo
    Member
    Post count: 51

    All plugins deactivated.

    Neighborhood 1.3.4
    WP 3.7.1

    November 15, 2013 at 1:07 pm #31551
    Melanie – SUPPORT
    Member
    Post count: 11032

    So did that help?

    November 16, 2013 at 12:40 am #31619
    androofoo
    Member
    Post count: 51

    I literally followed your instructions and was thinking you were going to go check and follow up. Woops. I should’ve realized I should’ve disabled all plugins, BUT the Woocommerce one. Otherwise my page is just blank and broken.

    I have all, but Woocommerce disabled now and my SHOP page is still not saving page meta. Please advise.

    http://www.papersupplyco.com/shop/

    November 18, 2013 at 4:39 pm #31931
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @androofoo – Unfortunately WooCommerce replaces the shop page with an archive page, which means that the page meta options are lost for that page.

    We’ve therefore added some options for the shop page in Theme Options > WooCommerce Options – this is where you can set the page heading alt background.

    Hope that helps.

    – Ed

    November 18, 2013 at 5:36 pm #31946
    androofoo
    Member
    Post count: 51

    Wow ok. Did not even think about changing meta on the WooCommerce Options as the meta options look like they’re clearly changed on the individual page settings. Would’ve been great if this was the reply on Nov 12.

    November 20, 2013 at 1:10 pm #32278
    Melanie – SUPPORT
    Member
    Post count: 11032

    I know, so many things would be so nice 🙂
    Glad you figured it out!

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    Posted in: Neighborhood
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