New Landing How can we help? Themeforest Theme Support Neighborhood Out of Stock items – people are still able to purchase them.

Viewing 9 posts - 1 through 9 (of 9 total)
  • #207882
    emair
    Member
    Post count: 19

    Hello,

    Have recently updated the NG theme and woo commerce. The out of stock items, that are actually out of stock, now for some reason are letting people purchase them (if there are multiple items).

    I’m having to go in and edit each one by clicking on ‘out of stock’ which is already enabled and the saving.

    Any ideas how to fix this easily and quickly? Currently have this in maintenance mode.

    Thanks,

    #207883
    emair
    Member
    Post count: 19

    sorry theme is 3.12

    #207892
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us one example of one product that you did not updated yet and it’s suppose to be out of stock?

    -Rui

    #207911
    emair
    Member
    Post count: 19

    Hello – thank you for your quick response.

    Try this one.

    http://www.neon-gypsy.co.nz/product/wild-things-leopard-kimono/

    #207913
    emair
    Member
    Post count: 19

    With the stock that is showing in stock. Some of the product variables are out of stock, but these are also letting people purchase them. I’ll find one of those for you to look at too.

    #207926
    emair
    Member
    Post count: 19

    http://www.neon-gypsy.co.nz/product/kids-mini-knitted-poncho/

    Hot pink & beige – there are 0 in stock

    Mint & beige – there are 2 in stock

    Thanks!

    #207937
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade the woocommerce plugin and theme version 3.13. Let me know your feedback.
    Thanks
    Mohammad

    #208254
    emair
    Member
    Post count: 19

    Hi Mohammad – I’ve updated the theme, and think the error is fixed. However am now getting a message saying that the child theme has outdated bundled files of woo commerce. See screen shot. How do I fix this? OR can you do this for me? Many thanks.

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    #208400
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please follow the full message guidelines. You need to copy the all files of woocommerce directory of parent theme and paste at child theme woocommerce directory. Now make the changes in these files as you made before.
    Thanks
    Mohammad

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