Options Rest Error

[mcgeet]

I seem to have lost data as the theme reset to it’s original default setting. When I try to change thing I get an “Options Reset” with an explanation point. Any Ideas?

[Ben – SUPPORT]

I can’t seem to replicate the issue, are you pressing save all changes?

For an example can you try this?

Appearence -> Theme Options -> Portfolio Options -> Preset portfolio showcase background image

Choose a colour and press “Save All Changes” top right and see if you have the same error.

Thanks
– Ben

[Leijon]

This happened to me too today (contentinnovation.se). It’s disaster!
I pressed “Save all changes” but the theme responds with “Options reset”.

And I had no backup. Is there any way to fix this?

[Swift Ideas – Ed]

Hi guys,

What version of the theme do you have? Please make sure you have updated to the latest version as we pushed some theme options fixes a few versions ago.

– Ed

[aleloiacono]

Hello,

I’m having the very same issue. I’ve purchased the theme yesterday and just installed it on top of WordPress 3.5.2, so we are talking about the latest WordPress, the latest theme version and a brand new install!

Sometimes I don’t even get the “Optiones Reset” message, it just keeps “saving” (the dotted wheel spinning) and nothing happens. If I leave the options page and get back, nothing has been saved.

[Swift Ideas – Ed]

Hi there,

Can you provide a link/login in a private reply so that we can take a look?

Thanks,

– Ed

[aleloiacono]

This reply has been marked as private.

[aleloiacono]

Ed,

Thank you for your reply. I have just replied privately with the information you requested.

Alejandro

[Swift Ideas – Ed]

Tested here and seems to be no issue at all that I can see. Do you have any way to replicate?

Could you try clearing your browser cache or using a different browser?

– Ed

[aleloiacono]

Ed,

I’m on the go now, but I have just tried on my iPhone and it worked great. So, it can be a browser issue. I use Safari regularly on my computer. I will try using Chrome and Firefox as soon as I get home.

Can you confirm that themes options don’t work properly on Safari? Or could that be a problem on MY Safari only?

Thank you
Alejandro

[Swift Ideas – Ed]

Looks like just your Safari, as it’s working on my Safari perfectly.

– Ed

[aleloiacono]

Alright, I have tried on Chrome now and works smoothly.

Weird thing that only my Safari is the problem. I’ll try emptying the cache, erasing cookies and all that to see what happens. As long as I can work on some browser, I’m fine.

Thank you for your help!

Alejandro

[Swift Ideas – Ed]

You’re welcome, hopefully you can sort your safari issue!

– Ed

[Leijon]

For me, the solution was to restore the database from a 24h old copy. Then I upgraded to the latest version of the theme. No problems so far! 🙂

[Swift Ideas – Ed]

@Leijon – thanks for your input, glad you resolved your issue.

– Ed