New Landing › How can we help? › Themeforest Theme Support › Neighborhood › old image still appears on product page

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    Posted in: Neighborhood
  • March 26, 2014 at 10:50 pm #61419
    creatorofstuff
    Member
    Post count: 313

    I’m completely baffled by this one. On this product page (http://sassypantsdesign.com/shop/dog/favorite-couple/), an old version of the product image appears. I have completely removed this image from the library, but it will not leave the product page. If you click to expand the image (on the product page), you do see the correct image that has been set for the product. (The difference between the new image and the old image is that the old one has a shadow around the wineglass, and the new one does not.)

    The thumbnail on the shop page is fine, too. Just the initial image that you see on the shop page.

    I have deleted the old, bad image, cleared the cache, regenerated the thumbnails, re-assigned the image to the product. I even created a new product, thinking the old product may have been contaminated somehow, but I got the same result. Help, please!

    I am on WordPress version 3.8.1 and Neighborhood version 1.68.

    March 27, 2014 at 10:42 am #61587
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Getting a 404 error for that page, please check back

    – Kyle

    March 27, 2014 at 4:16 pm #61770
    creatorofstuff
    Member
    Post count: 313

    I don’t understand that. I’ve had other people check it and they see it. Please, can you check it again?

    March 27, 2014 at 4:19 pm #61772
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    See screenshot

    – Kyle

    March 27, 2014 at 4:41 pm #61789
    creatorofstuff
    Member
    Post count: 313

    Oh sorry. I guess there was still a draft of the new product I created in the process of attempting to figure this out. I deleted that and I think it should work now. Can you try one more time? Thanks so much.

    March 27, 2014 at 5:07 pm #61799
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok so is this the correct image or not? (screenshot)

    – Kyle

    March 27, 2014 at 5:23 pm #61810
    creatorofstuff
    Member
    Post count: 313

    No. That is the bad one. See the shadow around the wine glass? If you expand that image, you will see the correct one. Also, if you go to the product page, you will see the correct thumbnail. Only this particular version of the image is the “old” one that I have deleted from the image library.

    March 27, 2014 at 5:44 pm #61819
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It doesn’t seem to be deleted: http://sassypantsdesign.com/wp-content/uploads/2014/03/IDC-017-S1-562×401.jpg

    Your best deleting it though FTP or cPanel

    – Kyle

    March 27, 2014 at 6:08 pm #61829
    creatorofstuff
    Member
    Post count: 313

    Oh thank you so much. That did the trick. Wow, that was weird. I appreciate your help.

    March 28, 2014 at 9:44 am #61989
    Melanie – SUPPORT
    Member
    Post count: 11032

    Fantastic!

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    Posted in: Neighborhood
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