New Support Site! – Page 2

swiftideas

ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

This topic has 37 replies, 27 voices, and was last updated 9 years by Kyle – SUPPORT.

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Posted in: Announcements
October 3, 2013 at 11:41 am #25114

konig
Member

Post count: 106

I like the new look, but I find it hard to retrieve Topics I have created as well as Posts made by myself.

October 15, 2013 at 8:08 pm #26887

runastartup
Member

Post count: 10

Thanks

October 23, 2013 at 8:34 am #27943

HelgeCPT
Member

Post count: 13

Not sure what the old one looked like, but I’m digging the support site. Keep up the good work guys!

January 7, 2014 at 9:39 pm #40869

Jake Shepherd
Member

Post count: 14

How do I add a support ticket I can’t find the button any where?

January 7, 2014 at 10:40 pm #40885

Swift Ideas – Ed
Keymaster

Post count: 15264

@filthythreads – scroll to the bottom of the support list for the forum you want to post in 🙂

– Ed

January 10, 2014 at 4:52 pm #41657

azura_eyes
Member

Post count: 48

Yes, please make it possible to make a SEARCH by THEME, its not so much user friendly to need to read 200 posts not relevant to find maybe 1 or 2 relevant for the current theme and issue… 🙂

January 14, 2014 at 5:26 pm #42390

Melanie – SUPPORT
Member

Post count: 11032

Thank you for the feedback!

January 23, 2014 at 8:51 pm #44377

kunzi
Member

Post count: 33

A vote for “search by theme” function from me too.

I would also like to point out that from my perspective the main reason why I would buy any theme more than once is the effective support that helps to solve the problems. You can build a beautiful site with any theme in ideal conditions but the support you get when problems arise or customization is needed makes the difference between a good theme and a REALLY good theme.

So keep up the good work!

February 5, 2014 at 8:37 am #46869

mgma
Member

Post count: 136

It’s great. Pretty amazing support for a WP theme.

February 10, 2014 at 1:22 pm #47619

Melanie – SUPPORT
Member

Post count: 11032

Thank you so much!

March 11, 2014 at 8:52 pm #56663

xcv1001
Member

Post count: 101

I made my friend buy Neighborhood theme out of all other themes on themeforest just few days back bcoz of your support, excellent support ,really! Keep up! 🙂

March 12, 2014 at 10:18 am #56791

Kyle – SUPPORT
Moderator

Post count: 35880

Thanks for the kind words! 🙂

March 12, 2014 at 10:18 am #56792

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
Thank you so much . Please drop a testimonial here http://swiftideas.net/contact/ .
Thanks again 🙂
With Best Regards
Swift Ideas

March 12, 2014 at 8:22 pm #57086

EBM Co. Webmaster
Member

Post count: 12

Hi guys,
please, please, please, add search within specific theme forums. I really don’t have the time to go through all topics to search if my problems are already solved. For now, the only option for us is to open a new thread even if the case was already discussed/solved.
Thanks,
Peter

March 13, 2014 at 1:09 pm #57290

Kyle – SUPPORT
Moderator

Post count: 35880

Hi

The reason we use a global search feature is because a lot of issues apply to all of our themes, so for e.g. an issue that was solved for neighborhood, could also solve the issue on dante. So the results for other themes need to show.

However I do see the benefit of having the option to only search one forum, I will forward this to the developer.

– Kyle
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Posted in: Announcements