New Landing › How can we help? › General › Forum Help › Mobile Menu Not Working

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Forum Help
  • August 15, 2014 at 3:34 am #101306
    mattpav
    Member
    Post count: 5

    Hey there! Scoured the forum about mobile navigation issues but no luck. When I click on the mobile menu dropdown, nothing happens. Please help! Great theme!

    Matt

    August 15, 2014 at 9:14 am #101348
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You need to assign a menu to the mobile menu position

    – Kyle

    August 15, 2014 at 12:34 pm #101421
    mattpav
    Member
    Post count: 5

    Mobile Menu already assigned to the mobile menu position. I provided my user/Pwd so you guys can log in and see.

    August 15, 2014 at 12:46 pm #101426
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The menu appears for me? (see screenshot)

    – Kyle

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    August 15, 2014 at 1:00 pm #101432
    mattpav
    Member
    Post count: 5

    Only the icon is present but the menu does not drop down when clicked. I’ve tested on iphone 5s and Galaxy S5.

    August 16, 2014 at 1:06 pm #101631
    mattpav
    Member
    Post count: 5

    Any luck? The mobile menu still does not load when accessed from mobile devices.

    August 18, 2014 at 11:16 am #101927
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check after clear cache because its working fine here too.
    Thanks 🙂
    With Best Regards
    Mohammad

    August 19, 2014 at 3:44 am #102156
    mattpav
    Member
    Post count: 5

    Thanks Mohammed and Kyle. Did you guys check on your desktop or through a mobile device, because i’ve tested the website out on multiple devices, even other people’s mobile devices and it does not work.

    However, if I am on my laptop, minimize the width of my chrome/firefox browser to mobile size, and hit the menu it works. It’s clearly a mobile device access issue.

    Please help!
    Thanks.

    August 19, 2014 at 2:37 pm #102356
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It also worked on a Samsung S4. Check my mobile screenshot.
    https://www.dropbox.com/s/3xb3v4m7scyn9po/2014-08-19%2020.02.56.png

    Like suggest try to clear the privacy content on the mobile browser.

    -Rui

    August 20, 2014 at 5:07 am #102503
    mattpav
    Member
    Post count: 5

    Hey guys!

    I migrated my website to a new server and it works perfectly. Thanks guys and sorry for putting you all through the ringer!

    LOVE the THEME!

    August 20, 2014 at 5:22 am #102508
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You most welcome. We are glad that issue resolved.
    Thanks 🙂
    With Best Regards
    Mohammad

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