mobile menu

[sergioswiftideas]

Hi, I have a problem with mobile menu in my sansumg mobile when i use the default browser, not google chrome. The displayed menu always appears on top of my home page. I tried it with your page atelier.swifideas.com and i see the same issue with mobile menu. The mobile menu never appear closed. Can you help me?

I bought Cardinal theme to check this issue and the mobile menu works fine when i use the default browser in sansumg movile, but I built my website with atelier theme.

[sergioswiftideas]

Hi, I have another issue with swiftbuilder. I put one element (row, rev slider…) and after that I open the element and I can´t save it. I push the save bottom but the window doesn´t close. I attach a picture.
Can you help me, please?

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[David Martin – Support]

Hi,

The page build is not loading correctly because of JS errors.

Please disable all plugins, leaving only Swift Framework active and test the page builder.

Please update any plugins also: http://www.todomuta.com/tm/wp-admin/plugins.php?plugin_status=upgrade.

Thanks,
David.

[sergioswiftideas]

Hi David, thanks for your help. I resolved the problem about Swiftbuilder. There was a conflict with USE ANY FONT pluggin. I disabled it.

But I´m waiting a answer about the mobile menu issue what I wrote in the post number #229629. This is very important for me, because if this issue continues I have to change theme.

Can you help me?

Thank you.

[David Martin – Support]

Hi,

What samsung mobile model do you have?

Thanks,
David

[sergioswiftideas]

This reply has been marked as private.

[David Martin – Support]

This is very odd, can you clear your device browser cache?

Are you running any ad blocking apps on the phone?

Thanks,
David.

[sergioswiftideas]

This reply has been marked as private.

[David Martin – Support]

Could I ask you to screenshot this for me?

Thanks,
David.

[sergioswiftideas]

This reply has been marked as private.

[David Martin – Support]

Hi,

This is very odd and I cannot replicate as I do not have a device and the simulator cannot simulate the default phone browser.

You mentioned it was not chrome, what is the browser called?

Thanks,
David.

[sergioswiftideas]

This reply has been marked as private.

[David Martin – Support]

Hi,

Can you go to this URL on your default phone browser and screenshot all the details for us.

http://whatsmyuseragent.com/

Thanks.

[stefanoroma]

Hi,
I have problem in Samsung S2, the menu is open always, and submenu is a white bar with white text over…

I installed last version of Atelier, last version of swift and all is updated (plugin installed: only yoast and wpml).
Some help please?

Website: http://bit.ly/1Ot6aTP
Tks in advance.

[David Martin – Support]

Hi @stefanoroma – Thankfully I can replicate this now.

I have reported this back to the team for investigation and fix.

Thanks.