New Landing › How can we help? › Atelier › Missing images

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    Posted in: Atelier
  • January 13, 2017 at 8:39 am #310009
    micheal_w
    Member
    Post count: 498

    Hi Guys,

    Not sure how long, but the featured hero images of every post have disappeared – even they are uploaded and selected.
    They were perfect before… Can you please help how can I get them back?

    See link and admin details above.

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    January 13, 2017 at 10:39 pm #310155
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I’m a bit confused, that is the featured image in your screenshot but the hero image is not selected.
    https://www.dropbox.com/s/rbikzuniy7r9rs1/Screenshot%202017-01-13%2021.38.41.png?dl=0

    Was this working before?

    -Rui

    January 14, 2017 at 7:42 am #310166
    micheal_w
    Member
    Post count: 498

    Hi Rui,

    Yes it did work, as we used the Featured Image option in the past 2 years and not the HERO option…

    January 16, 2017 at 8:19 pm #310348
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Not sure about it, will have to forward this one to Ed.

    -Rui

    January 17, 2017 at 10:35 am #310375
    micheal_w
    Member
    Post count: 498

    Thanks, would be lovely not to update all the posts we have on the site and have it working as before…
    Looking forward to Ed’s comments…

    January 17, 2017 at 10:56 am #310377
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    of course, let’s wait for his reply.
    Thanks

    -Rui

    January 17, 2017 at 1:26 pm #310431
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @michael_w,

    Please can you place the following function into a child theme functions.php file – http://swiftideas.d.pr/9Kys/5gfdyG9G

    That should sort it for you!

    – Ed

    January 18, 2017 at 12:17 pm #310574
    micheal_w
    Member
    Post count: 498

    Awesome, thank you.

    Can I ask why was this changed?

    January 18, 2017 at 1:08 pm #310587
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    It was due to adding in a default hero image (that can be set by the user). I don’t think many users use featured images that are suitable for the hero image.

    – Ed

    February 3, 2017 at 2:33 pm #312539
    micheal_w
    Member
    Post count: 498

    No worries, thanks Ed for your help.
    All works fine now with the code!

    February 3, 2017 at 2:53 pm #312543
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Great, happy to help!

    – Ed

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