Meta Options on Shop Page

[lifeinterwoven]

Hi the support team,

On the Shop page, the left side bar was disappeared since we restored the page. I was trying to fix problem myself and I found that in the Shop page the Meta Option is frozen otherwise I would be able to set sidebar configuration for the shop page. I have given the password and username in case you need to look at it.

I have updated the theme to the latest version but the Theme details in the backend show version 1.9.81.

Thank you very much for your excellent support.

Regards,

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[Kyle – SUPPORT]

Hi

So when you click Meta Options nothing happens?

Can you try deactivating your plugins to see if that works

– Kyle

[lifeinterwoven]

Hi Kyle,

Sorry for a late response.

Can you please give me more specific which plug-ins that I should deactivate as there are many of them I have activated? Do you mean all of them? Are you trying to see which one has caused the problem?

Thank you.
Regards,

[Kyle – SUPPORT]

Yes exactly, deactivate all if your plugins apart from WooCommerce and Swift Framework to see if the issue is fixed

– Kyle

[lifeinterwoven]

Hi Kyle,

Unfortunately the deactivate all plug-ins except Swift Framework and Woocommerce didn’t make the sidebar appears on the Shop page. I attached the screenshots for information that I’ve done.

[lifeinterwoven]

Hi Kyle,

I couldn’t add many images on my prior mail so I again send from this message.

Somehow, when I clicked “Add another file” it moved the page up to the Top page which is unusal! Normally, I could add more attached files.

Thank you.
Regards,

[lifeinterwoven]

Here is the last image I did for your information.

[Mohammad – SUPPORT]

Hi,
Please provide me correct admin login detail.
Thanks
Mohammad

[lifeinterwoven]

This reply has been marked as private.

[Mohammad – SUPPORT]

Hi,
Please go to Admin > Appearance > Widgets > Woocommerce Sidebar > Insert all Woocommerce related widgets.
Thanks
Mohammad

[lifeinterwoven]

Hi Mohammad,

Thank you very much. It works well now.

Regards

[Rui Guerreiro – SUPPORT]

Nice. Thanks Mohammad.
-Rui