New Landing › How can we help? › Atelier › Meta Options on Shop Page

Viewing 12 posts - 1 through 12 (of 12 total)
  • Back to forum
    Posted in: Atelier
  • May 6, 2016 at 1:07 am #265714
    lifeinterwoven
    Member
    Post count: 59

    Hi the support team,

    On the Shop page, the left side bar was disappeared since we restored the page. I was trying to fix problem myself and I found that in the Shop page the Meta Option is frozen otherwise I would be able to set sidebar configuration for the shop page. I have given the password and username in case you need to look at it.

    I have updated the theme to the latest version but the Theme details in the backend show version 1.9.81.

    Thank you very much for your excellent support.

    Regards,

    Attachments:
    You must be logged in to view attached files.
    May 6, 2016 at 8:30 am #265754
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    So when you click Meta Options nothing happens?

    Can you try deactivating your plugins to see if that works

    – Kyle

    May 12, 2016 at 11:58 pm #267157
    lifeinterwoven
    Member
    Post count: 59

    Hi Kyle,

    Sorry for a late response.

    Can you please give me more specific which plug-ins that I should deactivate as there are many of them I have activated? Do you mean all of them? Are you trying to see which one has caused the problem?

    Thank you.
    Regards,

    May 13, 2016 at 7:30 am #267189
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Yes exactly, deactivate all if your plugins apart from WooCommerce and Swift Framework to see if the issue is fixed

    – Kyle

    May 16, 2016 at 1:05 am #267606
    lifeinterwoven
    Member
    Post count: 59

    Hi Kyle,

    Unfortunately the deactivate all plug-ins except Swift Framework and Woocommerce didn’t make the sidebar appears on the Shop page. I attached the screenshots for information that I’ve done.

    May 16, 2016 at 1:08 am #267607
    lifeinterwoven
    Member
    Post count: 59

    Hi Kyle,

    I couldn’t add many images on my prior mail so I again send from this message.

    Somehow, when I clicked “Add another file” it moved the page up to the Top page which is unusal! Normally, I could add more attached files.

    Thank you.
    Regards,

    May 16, 2016 at 1:09 am #267608
    lifeinterwoven
    Member
    Post count: 59

    Here is the last image I did for your information.

    May 16, 2016 at 8:18 am #267635
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me correct admin login detail.
    Thanks
    Mohammad

    May 17, 2016 at 3:36 am #267930
    lifeinterwoven
    Member
    Post count: 59
    This reply has been marked as private.
    May 17, 2016 at 8:20 am #267951
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please go to Admin > Appearance > Widgets > Woocommerce Sidebar > Insert all Woocommerce related widgets.
    Thanks
    Mohammad

    May 18, 2016 at 12:06 pm #268317
    lifeinterwoven
    Member
    Post count: 59

    Hi Mohammad,

    Thank you very much. It works well now.

    Regards

    May 18, 2016 at 12:29 pm #268337
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Nice. Thanks Mohammad.
    -Rui

  • Back to forum
    Posted in: Atelier
Viewing 12 posts - 1 through 12 (of 12 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register