Lightbox not working after updating to 2.20 …

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This topic has 10 replies, 3 voices, and was last updated 8 years by Mohammad – SUPPORT.

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Posted in: Cardinal
August 10, 2015 at 7:52 pm #202516

dirkmol
Member

Post count: 113

Hi,

After upgrading to cardinal version 2.20 today, Lightbox doesn’t work anymore. See all product pages with multiple images. Images are there as well as thumbnails, but with arrows images do not appear …

Examples:
http://monkshop.eu/product/tassen/patagonia-arbor-pack-16l/
http://monkshop.eu/product/schoenen/sanuk-sydney-wms/

Another bug I found is that in the WP left column it used to be possible to delete custom post types in the menu bar. Now they can’t be removed, even if they are unchecked in theme options.

Hope someone can help soon!
Cheers,
Dirk

August 11, 2015 at 11:33 pm #202944

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Hi,

Can you update to the latest 2.21 version and clear the cache to see if it sorts it?
Thanks

-Rui

August 12, 2015 at 9:32 am #203045

dirkmol
Member

Post count: 113

I was hoping for that to help too, but unfortunately not. To make the problem extra clear. When you clikc on the right arrow the image goes left to blank. You can’t scroll between images on product pages. The ligthbox feature (after scaling) seems to wokk fine, so the problem is on all product pages with multiple images.

Cheers,
Dirk

August 13, 2015 at 11:04 am #203579

dirkmol
Member

Post count: 113

Hi,

Please help me out here. Image slider / flexslider on product pages is not working anymore. Clicking on thumbnails doesn’t work, as well as clicking on the left/right arrows.

Hope to hear from you!
Cheers,
Dirk

August 13, 2015 at 11:15 am #203585

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Hi,

Will need admin credentials so I can have a look.
Thanks

-Rui

August 13, 2015 at 2:03 pm #203716

dirkmol
Member

Post count: 113

This reply has been marked as private.

August 14, 2015 at 9:05 am #203973

dirkmol
Member

Post count: 113

Hi,

Any news on what’s wrong?
It used to work fine, but this is pretty annoying for customers.
Hope you can fix it!
Cheers,
Dirk

August 14, 2015 at 3:24 pm #204152

dirkmol
Member

Post count: 113

Please, any news?
Cheers, Dirk

August 14, 2015 at 3:27 pm #204153

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Apologize for the delay, will check it.

-Rui

August 31, 2015 at 10:00 am #208805

dirkmol
Member

Post count: 113

Hi there,
This problem is still here. Can somebody look into it please? I found out it works fine on the mobile site and on safari desktop, so the issue is browser related (chrome). Maybe this helpes to fix it??

Cheers,
Dirk

August 31, 2015 at 11:20 am #208815

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
Everything seems perfect here with Crome browser. Please clear the cache of your browser.
Thanks
Mohammad
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Posted in: Cardinal