valgor I explained why you never got replies – with your constant bumping you pushed your thread to the end of our to-do list over and over again before we ever had a chance to check it out. Patience is a real virtue in the support world 🙂 And by the way: politeness is as well!
All the best
(thread closed as we will discuss your issue in the other thread)
PS: the only “action” you could take is to request a refund, but unfortunately refunds are not given only by a mere dissatisfaction with support, which isn’t mandatory, more a bonus because the swift guys love their clients 🙂