javascript jquery big problem

swiftideas

ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

This topic has 20 replies, 4 voices, and was last updated 9 years by Mohammad – SUPPORT.

Viewing 15 posts - 1 through 15 (of 21 total)

1 2 →

Back to forum

Posted in: Dante
February 19, 2015 at 2:22 pm #151638

jacques
Member

Post count: 31

Hi,
I have a big problem with the theme (v2.75). it seems all js/jquery doesn’t work anymore (no iconbox, parallax, masonry…). I don’t know what’s happened, yesterday morning it was like that.
Today, I’ve just updated the theme & wordpress, but nothing change. A security service (sucuri.net) did a security scan yesterday, but everything seemed clean.
I activated the maintenance page.
may you help me with this? I don’t understand what’s the problem.
tks a lot

February 19, 2015 at 5:43 pm #151732

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
What is url of login screen of dashboard?
Thanks
Mohammad

February 19, 2015 at 8:10 pm #151770

jacques
Member

Post count: 31

This reply has been marked as private.

February 20, 2015 at 1:44 am #151826

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Hi,

The user you provided doesn’t have admin credentials. Please change the user profile so we can check this situation.

Thanks

-Rui

February 20, 2015 at 9:06 am #151876

jacques
Member

Post count: 31

ho my good. sorry, too much work… it’s ok now.
tks

February 20, 2015 at 9:20 am #151881

Kyle – SUPPORT
Moderator

Post count: 35880

ok no problem

February 20, 2015 at 9:27 am #151883

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
I am glad that your issue resolved.
Thanks
Mohammad

February 20, 2015 at 9:38 am #151889

jacques
Member

Post count: 31

hey guys… please…
“it’s ok” means : your account have admin credentials now.
please help me to resolve this issue asap. it’s a mess, and I don’t understand why…
I repeat : it seems all js/jquery doesn’t work anymore (no iconbox, parallax, masonry…).
tks a lot

February 20, 2015 at 10:02 am #151902

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
Please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

Thanks
Mohammad

February 20, 2015 at 10:36 am #151915

jacques
Member

Post count: 31

yes ok. it’s a standard procedure. I know it.
the active plugins : 5 plugins associated with Dante + wpml + all in one security.
I checked yet with all plugin desactivated (except wpml), nothing change.
Once I had a big problem after desactivation of wpml. so I prefer don’t do this. but be my guest if you really think wpml is a potential problem.
I know you’re busy, but can you check asap by yourself the issue please.
tks a lot

February 20, 2015 at 11:28 am #151929

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
Have you made any customization in theme files?
Thanks
Mohammad

February 20, 2015 at 1:51 pm #151969

jacques
Member

Post count: 31

no… I use child theme… and as I say, I’ve updated the theme yesterday (after the issue) with the version 2.77 but the issue remained.
I also switched with an another clean database (one day before the issue) and nothing change. I don’t understant what happened. I’m not a expert in php/js/query… but I have good notions. I’m a little lost here.

February 20, 2015 at 2:01 pm #151974

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
Please provide me FTP login detial to inspect the issue.
Thanks
Mohammad

February 20, 2015 at 2:46 pm #151991

jacques
Member

Post count: 31

This reply has been marked as private.

February 23, 2015 at 1:10 am #152281

jacques
Member

Post count: 31

Hi,
don’t forget me please. tks
Back to forum

Posted in: Dante