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Viewing 15 posts - 1 through 15 (of 21 total)
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    Posted in: Dante
  • February 19, 2015 at 2:22 pm #151638
    jacques
    Member
    Post count: 31

    Hi,
    I have a big problem with the theme (v2.75). it seems all js/jquery doesn’t work anymore (no iconbox, parallax, masonry…). I don’t know what’s happened, yesterday morning it was like that.
    Today, I’ve just updated the theme & wordpress, but nothing change. A security service (sucuri.net) did a security scan yesterday, but everything seemed clean.
    I activated the maintenance page.
    may you help me with this? I don’t understand what’s the problem.
    tks a lot

    February 19, 2015 at 5:43 pm #151732
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    What is url of login screen of dashboard?
    Thanks
    Mohammad

    February 19, 2015 at 8:10 pm #151770
    jacques
    Member
    Post count: 31
    This reply has been marked as private.
    February 20, 2015 at 1:44 am #151826
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The user you provided doesn’t have admin credentials. Please change the user profile so we can check this situation.

    Thanks

    -Rui

    February 20, 2015 at 9:06 am #151876
    jacques
    Member
    Post count: 31

    ho my good. sorry, too much work… it’s ok now.
    tks

    February 20, 2015 at 9:20 am #151881
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    ok no problem

    February 20, 2015 at 9:27 am #151883
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad that your issue resolved.
    Thanks
    Mohammad

    February 20, 2015 at 9:38 am #151889
    jacques
    Member
    Post count: 31

    hey guys… please…
    “it’s ok” means : your account have admin credentials now.
    please help me to resolve this issue asap. it’s a mess, and I don’t understand why…
    I repeat : it seems all js/jquery doesn’t work anymore (no iconbox, parallax, masonry…).
    tks a lot

    February 20, 2015 at 10:02 am #151902
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    Thanks
    Mohammad

    February 20, 2015 at 10:36 am #151915
    jacques
    Member
    Post count: 31

    yes ok. it’s a standard procedure. I know it.
    the active plugins : 5 plugins associated with Dante + wpml + all in one security.
    I checked yet with all plugin desactivated (except wpml), nothing change.
    Once I had a big problem after desactivation of wpml. so I prefer don’t do this. but be my guest if you really think wpml is a potential problem.
    I know you’re busy, but can you check asap by yourself the issue please.
    tks a lot

    February 20, 2015 at 11:28 am #151929
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Have you made any customization in theme files?
    Thanks
    Mohammad

    February 20, 2015 at 1:51 pm #151969
    jacques
    Member
    Post count: 31

    no… I use child theme… and as I say, I’ve updated the theme yesterday (after the issue) with the version 2.77 but the issue remained.
    I also switched with an another clean database (one day before the issue) and nothing change. I don’t understant what happened. I’m not a expert in php/js/query… but I have good notions. I’m a little lost here.

    February 20, 2015 at 2:01 pm #151974
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me FTP login detial to inspect the issue.
    Thanks
    Mohammad

    February 20, 2015 at 2:46 pm #151991
    jacques
    Member
    Post count: 31
    This reply has been marked as private.
    February 23, 2015 at 1:10 am #152281
    jacques
    Member
    Post count: 31

    Hi,
    don’t forget me please. tks

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    Posted in: Dante
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