New Landing How can we help? Themeforest Theme Support Neighborhood Issue with the meta in another language

Viewing 13 posts - 1 through 13 (of 13 total)
  • #215376
    mtroubat
    Member
    Post count: 199

    Hello,

    I have an issue with the meta description for the product.
    My site is in 2 languages.

    For the main (french), i have made a mistake adding a meta description but i removed it.
    You can see here : http://beta.matthewcookson.com/boutique/souliers/polo-iii-dainite-bordeaux/

    But i do not know where to remove this meta in english, i thought it will disappear at the same time :
    http://beta.matthewcookson.com/boutique/shoes/polo-iii-dainite-burgundy/?lang=en

    Can you tell me where i can do that or else if i can remove totally the meta description ?

    Thanks

    #215385
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Have you edited the product in WPML: http://beta.matthewcookson.com/wp-admin/admin.php?page=wpml-wcml&tab=products

    Remember: Always clear WP Rocket => All Languages after making any changes.

    Thanks,
    David.

    #215389
    mtroubat
    Member
    Post count: 199

    Hello David,

    Yes, but the meta does not appear in WPML, that’s why.
    I can only change the normal description and extract but not the meta description from you.
    I have empty the cache.

    Thanks
    Maxime

    #215732
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    That is strange, have you tried searching through the strings here: http://beta.matthewcookson.com/wp-admin/admin.php?page=wpml-string-translation%2Fmenu%2Fstring-translation.php.

    What was the meta description you added?

    Have you also logged a ticket with WPML? https://wpml.org/forums/forum/english-support/

    – David.

    #215749
    mtroubat
    Member
    Post count: 199

    Hello David,

    Yes i have tried, nothing. But the meta does not come from your theme ?

    It was : Lorsque la détente se marie avec l’élégance. Bottines en kudu, fabrication blake, semelle en crêpe naturelle.

    Do you think it comes from WPML ?

    Thanks

    Maxime

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    #216056
    David Martin – Support
    Moderator
    Post count: 20834

    Looks like you have now added it back in?

    When updating translations are your clearing your WP Rocket cache also?

    I think we will need you to also log a ticket with WPML: https://wpml.org/forums/forum/english-support/. Handling custom field translation should be very simple.

    – David.

    #216135
    mtroubat
    Member
    Post count: 199

    Hello David,

    In fact yesterday my website crashed with a fatal error due to the translation. I think it comes from a conflict between wmpl and the plugin you asked me to put.I have to put a backup and do everything i have done yesterday again 🙁

    Is there a may to deactivate the meta from your theme ?

    Best Regards

    #216253
    David Martin – Support
    Moderator
    Post count: 20834

    Not sure I asked you to put any plugins on the site? Maybe another thread?

    UNfortunately not, please contact WPML support they should be able to identify the issue.

    Thanks,
    David.

    #216289
    mtroubat
    Member
    Post count: 199

    Yes a plugin to replace string.
    Anyway i will try to contact WPML
    Thanks a lot

    And no possibility to remove the meta ?

    #216482
    mtroubat
    Member
    Post count: 199
    This reply has been marked as private.
    #216495
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Apologize but I’m not understanding what you meant to say with disable the meta.
    Can you take a screenshot of an meta description?

    -Rui

    #216578
    mtroubat
    Member
    Post count: 199

    I have found how to fix it :

    So, you need to go to WPML > WooCommerce Multilingual > General > Product Translation Interface and select “Go to the native WooCommerce product editing screen”

    Then you can go to the translated product and edit that text.

    #217022
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    That’s great. Thanks for sharing.
    -Rui

Viewing 13 posts - 1 through 13 (of 13 total)

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