Issue with mobile display when selecting product variations

[skullo27]

Hi, please see attached screen shots.

I have suddenly started seeing and issue where the view on mobile zooms in on the mobile view when you select a product variant meaning the user has to resize the screen afterwards. This added touch point will affect conversions, what can be done about it?

thanks
Sam

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[Rui Guerreiro – SUPPORT]

Hi,

I can’t understand exactly what is the issue, can you explain further with some screenshots or screencast?
Thanks

-Rui

[skullo27]

Hi Rui, When you load the product page it is fine, when you select the size from the drop down it zooms in on the page, so you have to m pinch and zoom out. It did not used to do that.

thanks

[Rui Guerreiro – SUPPORT]

I can’t see any zooming in the browser with a reduce window or in the mobile(Android)
Can you see it consistently in different smartphones? What device are you using?

Also try to clear the browser cache.

-Rui

[skullo27]

Hi I cleared the cache on my phone which is an iPhone 6s. I notice it does not happen in either FireFox or Chrome, but it does happening in Safari, see attached images where you can see when the size is selected it zooms in and the page is visibly closer to the edge of the screen.

Thanks
Sam

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[David Martin – Support]

Hi Sam,

Yes I see that on your site. Not sure if this is a new iOS issue: http://stackoverflow.com/a/16255670/4034148.

If you can add a WP login I like to take a closer look.

[skullo27]

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[David Martin – Support]

Do you have a staging site/login also where I can run some tests?

[skullo27]

sorry we do not currently have a staging site. Let me check with out host.

[Rui Guerreiro – SUPPORT]

ok. Let us know.

-Rui