New Landing How can we help? Atelier Issue with "hanging" add to basket

Viewing 10 posts - 16 through 25 (of 25 total)
  • Posted in: Atelier
  • #280048
    David Martin – Support
    Moderator
    Post count: 20834
    This reply has been marked as private.
    #280072
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    #280093
    David Martin – Support
    Moderator
    Post count: 20834

    I am looking into this as matter of urgency for you today.

    It seems this ticket was not resolved as such and is related to that: http://www.swiftideas.com/forums/topic/swift-framework-plugin-made-my-site-go-wsod-urgent/

    Let me chat with Rui about this also as I cannot see why this is currently causing the error, there are no errors as such just a white screen.

    Thanks,
    David.

    #280103
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Myself and Rui have now got your site back working again, with the SF plugin enabled.

    We have a long term solution for you to stop this happening when you update plugin. If you can upload and activate your child theme, inside the child theme functions.php file you can add this:

    remove_action("redux/extensions/swift_framework_opts/before", 'swift_framework_redux_register_custom_extension_loader’);

    #280450
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    #280459
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    #280464
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    #280796
    David Martin – Support
    Moderator
    Post count: 20834

    The hanging basket is a conflict you have with a 3rd party plugin.

    I have disabled your plugins so only Swift Framework and WooCommerce are active and it works great. Please enable the plugins, one by one to find the one that is causing this.

    You need to add this code to your child theme functions.php, this relates to your other issue and is not related to the basket.

    remove_action("redux/extensions/swift_framework_opts/before", 'swift_framework_redux_register_custom_extension_loader’);

    Thanks.

    #280798
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    #280803
    David Martin – Support
    Moderator
    Post count: 20834

    Its working fine now.

    You had to edit your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M'); It’s a common WooCommerce issue and they describe it here: https://docs.woothemes.com/document/endless-loadingspinner-on-the-checkout-page/.

    Your previous issues/requests have all been resolved promptly.

    Please read over our support policy as you are creating duplicates topic/thread bumps ect: http://www.swiftideas.com/support-policy/.

    – David.

Viewing 10 posts - 16 through 25 (of 25 total)

You must be logged in and have valid license to reply to this topic.

License required for the following item
Login and Registration Log in · Register