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New Landing › How can we help? › Cardinal › Internet Explorer (IE) second product image (lightbox)
- This topic has 12 replies, 3 voices, and was last updated 9 years by Swift Ideas – Ed.
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Posted in: Cardinal
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March 27, 2015 at 7:37 pm #161534
This page (example):
https://biojouvance.com/shop/bio-choice/bio-choice-cream-wrinkle-reduction-1floz/
(example 2):
https://biojouvance.com/shop/bio-choice/bio-choice-serum-wrinkle-relaxing-05-floz/
Issue:
In IE the second image does not open in lightbox when clicked on. It opens in a new page. Only in IE (google chrome is OK)
All plugins are up to date. WP is up to date.
thanks,
March 27, 2015 at 8:06 pm #161539Hi,
I tried in IE 11 and the second thumbnail image opened the lightbox.
https://www.dropbox.com/s/miizqcw6dgp8knp/ie_product.png?dl=0Can you try to clear your browser cache?
-Rui
March 27, 2015 at 9:23 pm #161554I’ve tried doing that already. I deleted the cache. I just tested it on a different computer and it works okay, but I’m afraid if I’m having this issue… someone else might have it as well… any ideas…
here is the video after I cleared the cache
https://drive.google.com/file/d/0B4I57wr4wsNLY055RVVfN0NHQUE/view?usp=sharing
thanks
March 30, 2015 at 1:33 pm #161893If it’s only happening on yours somehow is cache in that browser. On the Router internet connection or some proxy you may be using to access internet.
-Rui
April 2, 2015 at 4:30 am #162726Okay tested again and again… now it is not working on all computer I’ve tested on… 4 computers total… Different locations… So different ISP…
any ideas?
April 4, 2015 at 9:50 pm #163083Hi there,
Very odd that the thumbnail is loading the lightbox – it should only be able to be triggered from the main image lightbox link. Can you please test the demo site to see if you get the same issue? http://cardinal.swiftideas.com/shop-demo/products/1960s-t-shirt-pink/
Let us know.
– Ed
April 5, 2015 at 6:34 am #163095Yes I have the same issue with the demo site. http://cardinal.swiftideas.com/shop-demo/products/1960s-t-shirt-pink/
So I tested on another device as well. Windows 8.1 and latest IE. Nothing crazy on it either just a basic Virus protection no pop up blocker, no modifications…. I have also tried to reset all the setting of IE back to defaults… no change.
thanks
April 8, 2015 at 10:26 am #163683Hi,
Manage to replicated it in Windows 8.1
It seems to be related to the version of the OS because it doesn’t happen in Windows 7.We will have to look this further to fix it. We will let you know when we have something.
Thanks-Rui
April 8, 2015 at 7:36 pm #163861Please check again now on the demo site – http://cardinal.swiftideas.com/shop-demo/products/1960s-t-shirt-pink/
I’ve made some changes, make sure to clear cache, do you still get the issue?
– Ed
April 9, 2015 at 5:13 am #163917I’ve checked the link: http://cardinal.swiftideas.com/shop-demo/products/1960s-t-shirt-pink/
and it works great.
What’s next?
Thanks,
April 9, 2015 at 10:53 am #164020Here is the fixed version, these changes will be included in the next update – http://d.pr/f/1gI8U/WYC1mWwe
– Swift Ideas
April 21, 2015 at 8:25 pm #166998Thanks for the fix. I have not applied it yet… by any chance you can guess when the next update will be?
thanks
April 21, 2015 at 9:06 pm #167007Update will be in the next 24-48 hours.
– Ed
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Posted in: Cardinal
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