New Landing › How can we help? › Themeforest Theme Support › Uplift › Import Colour Scheme Not Working

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    Posted in: Uplift
  • May 3, 2017 at 5:22 pm #323214
    Dev23847
    Member
    Post count: 124

    Hi,

    I tried deactivating all plugins except for Swift Framework & Redux, still not able to see imported colour theme in list. To confirm, the way to switch colour themes is by going to Colour Scheme Options > Select an existing colour scheme to preview and typing name of scheme into list?

    Thank you.

    May 3, 2017 at 7:22 pm #323243
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,
    After you import it, it stays available in the Dropdown.

    Can you provide the admin credentials, I looked in a couple topics you made but didn’t found it.I’m sure they are somewhere but this isn’t efficient for us.

    Thanks

    -Rui

    May 4, 2017 at 7:34 am #323281
    Dev23847
    Member
    Post count: 124
    This reply has been marked as private.
    May 4, 2017 at 11:24 am #323318
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks. Will also need the file you are trying to import.
    Share it in a Dropbox link.

    -Rui

    May 4, 2017 at 11:51 am #323329
    Dev23847
    Member
    Post count: 124
    This reply has been marked as private.
    May 4, 2017 at 12:24 pm #323345
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    It’s strange, it didn’t work on yours but it worked fine on my server.

    https://www.dropbox.com/s/bpnx4rwcjugzujz/Screenshot%202017-05-04%2012.16.33.png?dl=0

    Can you check if there is any error inside the server error logs that can provide us further information?
    Thanks

    -Rui

    May 4, 2017 at 5:35 pm #323404
    Dev23847
    Member
    Post count: 124
    This reply has been marked as private.
    May 5, 2017 at 7:15 am #323457
    Dev23847
    Member
    Post count: 124

    I launched a new bitnami wordpress 4.7.4 instance in aws and uploaded the latest version of the theme. The only plugin I activated was redux theme options. Same issue, the colour scheme drop-down menu disappears after importing csv file. There seems to be a bug here.

    May 8, 2017 at 10:36 am #323656
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst we take a look?

    Thanks.

    May 8, 2017 at 10:59 am #323663
    Dev23847
    Member
    Post count: 124
    This reply has been marked as private.
    May 8, 2017 at 2:06 pm #323742
    Dev23847
    Member
    Post count: 124
    This reply has been marked as private.
    May 9, 2017 at 4:00 pm #323938
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I have exported your color scheme, I am testing locally and I can import this color without issue.

    Can you supply your FTP details also so I can enable error reporting?

    Thanks.

    May 9, 2017 at 8:53 pm #323985
    Dev23847
    Member
    Post count: 124
    This reply has been marked as private.
    May 11, 2017 at 11:29 am #324218
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Adam,

    Can you supply your FTP details?

    May 11, 2017 at 11:33 am #324220
    Dev23847
    Member
    Post count: 124
    This reply has been marked as private.
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    Posted in: Uplift
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