New Landing How can we help? Themeforest Theme Support Joyn Image Caption not working

Viewing 6 posts - 1 through 6 (of 6 total)
  • Posted in: Joyn
  • #302612
    emilnau
    Member
    Post count: 52

    Hi,
    Before the latest update our Image Captions wouldn’t show in the Below-position. I updated the Theme and it worked for about a week. Now it’s lost again. Our Captions are not shown when we select the option “Show Below”. Although, if we add the text in the HTML Caption box it does. Can you please have a look at this?

    I also wonder if you could support us with a script to make their Image Caption, as added when uploading the image, could be shown as default when the image is added to a Blog Post? My client has been experiencing lot’s of issues with John and Swift Page Builder during their setup and I would like to offer them some sort of relief in their troubles.

    Thank you,

    #302801
    David Martin – Support
    Moderator
    Post count: 20834

    1.

    Currently I cannot access your site:

    2. Could you explain this request in more detail, this sounds like it would fall outside the scope of support.

    #302804
    emilnau
    Member
    Post count: 52
    This reply has been marked as private.
    #303048
    David Martin – Support
    Moderator
    Post count: 20834

    1) I’ve just added a “Test” caption to your homepage image as there was not one set. Both positions worked:

    2)

    Within a WordPress post, as long as the Page Builder is not enabled WP will do this automatically. Click Add Media and insert an image.

    #303064
    emilnau
    Member
    Post count: 52

    Thanks,
    I can’t explain why it now suddenly works with the Captions. We tried on different computers and nothing showed, until we put in in the HTML Caption box. Well, it works now. Thanks, David.

    #303074
    David Martin – Support
    Moderator
    Post count: 20834

    Great, glad it’s working.

    Thanks.

Viewing 6 posts - 1 through 6 (of 6 total)

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