New Landing How can we help? Atelier Icons missing… suggested fixes don't work

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  • Posted in: Atelier
  • #328533
    kmt232
    Member
    Post count: 2

    I have seen other posts about icons not loading and I have tried the suggestions to add code to htaccess and I have also contacted my hosting provider to ask why the files are being blocked by the server. Neither of those helped. My hosting provider told me it looks like I’m trying to load these assets over http when my site requires https. How can I go about getting these icons to work again? Attached is a screenshot of the inspected code. Thanks

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    #328806
    David Martin – Support
    Moderator
    Post count: 20834

    Your server is blocking those due to your server security regarding HTTP vs HTTPS. if you hosting support does not know this, I’d recommend you very quickly change to a better host.

    What code did you add? Usually, this will sort it:

    <FilesMatch "\.(eot|ttf|otf|woff|svg)$">
        Header set Access-Control-Allow-Origin "*"
      </FilesMatch>
    #328958
    kmt232
    Member
    Post count: 2

    Thanks for the reply however, you’re not helping me understand if adding the code should alone fix this issue or if I need something additional from my hosting provider.

    I have added the code to my htaccess file as shown in the screen shot. I’m still not getting the icons to load. What do you suggest next.

    Thanks

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    #329131
    kmt232
    Member
    Post count: 2

    Turns out this was being caused by my W3 Cache plug-in. Turning off the minify settings for JS fixed the issue.

    #329282
    David Martin – Support
    Moderator
    Post count: 20834

    Marking as resolved.

    Thanks.

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