New Landing › How can we help? › Themeforest Theme Support › Neighborhood › I got IE9 Crash problem, I need your help!

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    Posted in: Neighborhood
  • March 25, 2015 at 2:07 pm #160656
    jyc109th
    Member
    Post count: 80

    Hello.

    How are you? I’m David, and I’m fine.

    hm.. I got IE9 Crash Problem.

    Most of Korean still use IE9, IE8 version in Korea, so I pick out Neighborhood theme.

    I’m not sure whether this is theme problem or not, but I’m getting crash problem.

    I tested my website by using a IETester Program, and real IE9 browers.
    Also, I deactivated all plugins.

    The results of those tests were exactly same..
    I think I need your help 🙂

    Woocommerce Version: 2.3.7
    – YITH wishlist version: 2.0.5
    – Neighborhood theme version: 2.16

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    March 25, 2015 at 2:07 pm #160661
    jyc109th
    Member
    Post count: 80
    This reply has been marked as private.
    March 25, 2015 at 2:48 pm #160678
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I got something different in IE9.
    https://www.dropbox.com/s/05s859oiatf816s/ie9_site.png?dl=0
    You already tried to clear the cache?

    -Rui

    March 25, 2015 at 11:50 pm #160819
    jyc109th
    Member
    Post count: 80
    This reply has been marked as private.
    March 26, 2015 at 4:32 am #160857
    jyc109th
    Member
    Post count: 80

    Hello, Rui

    Now I tested one more. I cleared my cache file.

    And then,
    First, I deleted all of data on the server.
    Second, I reinstalled wordpress, and then I installed 2.16 neighborhood theme.

    However, it was still crashed on IE9..

    I attached my screenshot (chrome, IE9.. both of them, just same computer..) 🙂

    Thank you.

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    March 26, 2015 at 10:10 am #160982
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Pretty sure we don’t support IE9 anymore, it’s an old version so your bound to experience issues

    – Kyle

    March 26, 2015 at 11:51 pm #161272
    jyc109th
    Member
    Post count: 80
    This reply has been marked as private.
    March 31, 2015 at 1:50 am #162055
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @jyc109th

    Can you please test our demo site and see if you get the same issues in the browsers?

    – Ed

    March 31, 2015 at 2:20 am #162062
    jyc109th
    Member
    Post count: 80

    Hello, Ed

    How are you? I’m fine 🙂

    Thank you for your reply, and I tested your demo site in IE9 (without evanto market frame and with frame, both of them)

    Here is the summary
    1. With frame, there was no crash on the demo sites
    2. Without frame, there was crash on the demo sites

    I attached screenshot files for you, and please check this issue..

    Thank you Ed, and I really hope to use your theme in IE8 and IE9 too for our customers in Korea.

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    April 3, 2015 at 9:25 pm #163049
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    It seems to be getting stuck downloading the google font – can you test with all web fonts selected in Theme Options > Font Options?

    – Ed

    April 5, 2015 at 11:55 pm #163134
    jyc109th
    Member
    Post count: 80
    This reply has been marked as private.
    April 9, 2015 at 4:30 am #163910
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    The developer of theme will assist you shortly.
    Thanks
    Mohammad

    April 9, 2015 at 5:01 am #163914
    jyc109th
    Member
    Post count: 80
    This reply has been marked as private.
    April 9, 2015 at 5:03 am #163916
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please wait for him reply.
    Thanks
    Mohammad

    April 9, 2015 at 10:14 pm #164125
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @jyc109th – please select “Standard” font for each option, not Google, and test.

    – Ed

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