I can´t access the Forum – swiftideas

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This topic has 2 replies, 3 voices, and was last updated 7 years by Swift Ideas – Ed.

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Posted in: Forum Help
June 8, 2017 at 6:16 pm #327728

ivdilo
Member

Post count: 1

Good afternoon,

I purchased your Atelier theme and my support expired but I could access to the forum. My username is : “ivdilo”. Today I can´t see the forum and it tells me that I have to purchase support extension (I send a screenshot attached). Is it true? Have you changed your support policy? I only want to access the forum, as always. Do I have to purchase a “support” extension?

On the other side, I have tried to purchase ONLY the support extension, but I can´t (in Themeforest). Am I supposed to buy the theme again?

Thank you in advance,

Iván

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June 8, 2017 at 6:20 pm #327730

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Hi,

It’s supposed to have access to read the topics. We will check this situation.

-Rui

June 8, 2017 at 6:59 pm #327735

Swift Ideas – Ed
Keymaster

Post count: 15264

Can you check now? This should be resolved!

Thanks,

– Ed
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