I am not receiving emails when there is a reply to support question

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This topic has 20 replies, 4 voices, and was last updated 7 years by Kyle – SUPPORT.

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Posted in: Dante
June 9, 2016 at 9:33 am #273388

Joanna
Member

Post count: 185

Hello,

I would like to kindly aks you for help. I always tick: Notify me of follow-up replies via email. However, I never get any info on email about replies.

Thank you,
Joanna

June 9, 2016 at 9:48 am #273396

David Martin – Support
Moderator

Post count: 20834

Hi Joanna,

Have you checked your junk folder? You may need to add our email to your safe list.

Thanks.

June 13, 2016 at 8:19 am #274153

Joanna
Member

Post count: 185

Hi David,

Sure, I checked all the folders, spam, different tabs like promotion and all. I also searched in the search box for any messages but nothing from you regarding the forum.

I also checked in Account tab and my email address is correct.

Thank you,

Joanna

June 13, 2016 at 8:33 am #274157

Kyle – SUPPORT
Moderator

Post count: 35880

The functionality is working, the issue will lie with your email account/service or hosting not accepting emails from us. Please check with your hosting company to see if they have any idea

– Kyle

June 14, 2016 at 10:06 am #274526

Joanna
Member

Post count: 185

By hosting, do you mean GoDaddy or Gmail? I am using Gmail email account.

June 14, 2016 at 10:07 am #274529

Kyle – SUPPORT
Moderator

Post count: 35880

Of course sorry, so you’re not getting these emails?

June 14, 2016 at 5:03 pm #274703

Joanna
Member

Post count: 185

No, I always have to keep the link of the thread and if I want to see if there is a reply, I have to refresh the page.

June 14, 2016 at 5:13 pm #274704

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Try to add this address to your gmail contacts
[email protected]

-Rui

June 14, 2016 at 6:35 pm #274724

Joanna
Member

Post count: 185

Added! Let’s hope it will work now!

Thank you,

Joanna

June 14, 2016 at 6:44 pm #274726

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

ok. Let us know.

-Rui

June 14, 2016 at 8:07 pm #274755

Joanna
Member

Post count: 185

Hi Rui,

Unfortunately, I still haven’t received email. Maybe somewhere there in the system there is my wrong email address? WOuld that be somehow possible? I did received an email when there was a reply to my comment on ThemeForest.

Thank you,

Joanna

June 14, 2016 at 9:19 pm #274763

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

This reply has been marked as private.

June 15, 2016 at 7:42 am #274801

Joanna
Member

Post count: 185

Ahh, yes, it is correct. I have no idea what could be wrong then. Any other ideas?

Jo

June 15, 2016 at 10:28 am #274860

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Nope, I had problems myself with an email account in Gmail that only went away after a few months and I never figured out what happened.

Provide me another email in a private reply so I can change it in your profile here in the support.

-Rui

June 15, 2016 at 6:59 pm #275025

Joanna
Member

Post count: 185

This reply has been marked as private.
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Posted in: Dante