New Landing › How can we help? › Cardinal › HTTP error when uploading images

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    Posted in: Cardinal
  • February 9, 2015 at 5:05 pm #148508
    comlor
    Member
    Post count: 3

    Hi I just updated my site theme last night and tried to add photos to my gallery “AdBills Design Portfolio”. When I go to upload I get an HTTP error message in red and it won’t allow me to upload files. I tried to upload one file from the media uploader and got the same error so it won’t allow me to upload any images in WordPress. I went through and disabled the plugins 1 by 1 to see if one of them was the issue and that did not resolve it. The only thing I changed was updating the theme so this is the first I’ve had this issue. Could you login and see what is happening and let me know what I need to do to resolve the issue? I went through some online help tutorial on WordPress and changed the wp-uploads folder permission to 777 and that didn’t work either. Let me know what you find out and thanks for your help. Also, the site is not published I have it in maintenance mode so you won’t see site until you login.

    Chris Omlor

    February 10, 2015 at 9:53 am #148642
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you switch to Twenty Fourteen and see if the issue remains?

    – Kyle

    February 10, 2015 at 7:38 pm #148881
    comlor
    Member
    Post count: 3

    Hi Kyle, it must have been an issue with my server. I contacted the host and they fixed that yesterday so all is well. Must not be a theme issue but if anyone else has that happen it did something as soon as I updated the theme so they should contact their host and have them look into it.

    Thanks,

    Chris

    February 11, 2015 at 7:54 am #148966
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad that your issue resolved.
    Thanks
    Mohammad

    March 6, 2015 at 10:24 pm #155666
    pimientofrito
    Member
    Post count: 13

    HTTP error also comes when you try to upload a big file. Try to work with lowres pictures 🙂

    March 6, 2015 at 11:06 pm #155668
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks for the input.
    -Rui

    May 1, 2015 at 12:47 am #170681
    johnsq1
    Member
    Post count: 11

    I’m also getting the same issue when uploading images (photos) its really selective i have been able to upload images as big as 5mb but sometimes even one that is 3.5mb will not upload.

    i talked to godaddy and they assured me it was a wordpress theme issue.

    can anyone help?

    May 1, 2015 at 5:51 am #170715
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please activate wordpress default theme and try to upload images to check theme sppecific issue.
    Thanks
    Mohammad

    July 17, 2016 at 5:32 pm #281794
    taschaper
    Member
    Post count: 7

    I have the same problem uploading images over about 20kb. I have updated the theme, Worpdress and all the plugins. I have tried uploading images with the plug-ins deactivated but this did not work. However if I deactivate the Cardinal theme and use the default 2014 theme image uploads are successful. Also Godaddy has assured me that it is a problem with the site and not the server.

    Please let me know your thoughts. Thank you.

    July 18, 2016 at 7:12 am #281824
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    @taschaper     – What is your server error log? Please attach here. Its problem with memory so upgrade the wordpress PHP memory. Your host can increase the PHP memory easily.
    Thanks
    Mohammad

    July 18, 2016 at 5:29 pm #282069
    taschaper
    Member
    Post count: 7

    Thanks. If it’s a memory problem why doesn’t it affect the default 2014 theme?

    ======

    July 18, 2016 at 5:42 pm #282071
    taschaper
    Member
    Post count: 7

    The previous attachments didn’t work.

    Attachments:
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    July 19, 2016 at 7:27 am #282177
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    @taschaper- Please contact to hosting provider with this error log. They will solve it easily because its server related issue.
    Thanks
    Mohammad

    July 30, 2016 at 10:58 pm #285053
    taschaper
    Member
    Post count: 7

    My hosting providers only solution was to disable the htacess file. This only works temporarily but once a new file is uploaded I am again no longer to upload images. Do you have any tangible suggestions I can bring to my hosting provider? Thanks!

    August 2, 2016 at 9:50 am #285408
    David Martin – Support
    Moderator
    Post count: 20834

    @taschaper – can you add a WP login so we can check this? Please start a new thread so you can do so privately.

    – David.

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