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  • June 21, 2015 at 10:45 am #186614
    techtherapy
    Member
    Post count: 105

    hi, thumbnails are displaying cut off, and I’m unable to change the thumbnail size. I’m using large (1200px high) images in portrait format. WooCommerce thumbnail settings 468×310. Have regenerated thumbnails.

    June 22, 2015 at 11:00 am #186881
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    468×310 is not portrait?

    – Kyle

    June 22, 2015 at 11:05 am #186885
    techtherapy
    Member
    Post count: 105

    ok. as the default size was 120 x 155, and the thumbnails seemed to be in landscape format, i assumed it was height x width.

    I’ve changed it to 310 x 468 and regenerated thumbnails. no change.

    June 22, 2015 at 11:14 am #186890
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    These 2 are the ones used: http://d.pr/i/13Kv8/4YkII2De

    Which you have set to square

    – Kyle

    June 22, 2015 at 11:15 am #186891
    techtherapy
    Member
    Post count: 105

    thanks Kyle. I tried that, but it made no difference. The thumbnails are still the same.

    June 22, 2015 at 11:20 am #186897
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Check now

    There’s an option in Theme options > Product options: http://d.pr/i/1evLd/3MqgRAhE

    – Kyle

    June 22, 2015 at 11:23 am #186901
    techtherapy
    Member
    Post count: 105

    thanks. So that value needs to match the one in the Woocommerce settings?

    June 22, 2015 at 11:24 am #186903
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I’ve done it for you, 1200px

    – Kyle

    June 22, 2015 at 11:26 am #186905
    techtherapy
    Member
    Post count: 105

    thanks. I just wanted to check for future reference, if I decide to change the product image sizes.

    June 22, 2015 at 11:29 am #186909
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    June 22, 2015 at 9:41 pm #187167
    techtherapy
    Member
    Post count: 105

    hi again one problem with this – the next/previous buttons on the product page are now a long way below the product image. do you know what causes this and how it can be fixed?

     

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    June 23, 2015 at 8:22 am #187295
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You’ve made the product slider height too high. It should be the height of your product images

    – Kyle

    June 23, 2015 at 9:30 pm #187707
    techtherapy
    Member
    Post count: 105

    one more thing on this – when i checked it on my iPhone, it doesn’t look right. How can I fix this?

     

     

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    June 25, 2015 at 11:36 am #188471
    techtherapy
    Member
    Post count: 105

    any thoughts?

    June 25, 2015 at 1:22 pm #188565
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The login isn’t working for me now.

    I have informed the developer of the issue and will improve for the next update

    – Kyle

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