New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Help! Site lost formatting!

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    Posted in: Neighborhood
  • May 23, 2014 at 2:00 am #76956
    incraz
    Member
    Post count: 17

    Hi,

    Please help! My site was fine 30 mintues ago and all of a sudden it has lost all formatting. I can still access the backend and everything is fine. I have not edited anything except updates a newsletter on mailpoet and updated a product description!

    Site is http://www.lottstudio.com.au

    May 23, 2014 at 2:18 am #76959
    incraz
    Member
    Post count: 17

    Ok so the site is working again – the host company was able to go in and have a look for me. The only problem is, is that the left or right sidebar in shop appears at the bottom of the page. I have had to change it to full layout – but I would like to get this back and working properly.

    May 23, 2014 at 3:05 am #76972
    incraz
    Member
    Post count: 17

    The other problem I am also now having is the images are not loading correctly. When you zoom over the images they all of a sudden appear in zoom. I have reinstalled woo-commerce, regenerated thumbnails, re-uploaded images and nothing is working. Please help me fix these problems – I launched last week and I really need this site to be running perfectly!!

    May 23, 2014 at 9:36 am #77038
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Looks like you have some broken files, please upload a fresh copy of both the theme and WooCommerce. Don’t worry, you will not lose any of your data

    – Kyle

    May 23, 2014 at 10:15 am #77057
    incraz
    Member
    Post count: 17

    Hi Kyle,

    Thank you – so if I re-upload it do the page layouts stay the same? What about the content in each of the swift page builder boxes? text box etc. ALso the Header, font, colours and general formatting etc. Do the photos will remain there?

    Or do I need to reset everything

    Thanks for your help.

    May 23, 2014 at 10:16 am #77058
    incraz
    Member
    Post count: 17

    ALso product quantities, sales and descriptions? Will they need to be re-done or will that be ok?

    May 23, 2014 at 11:09 am #77076
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Everything will be the same, you will not have to re-do anything 🙂

    – Kyle

    May 23, 2014 at 1:18 pm #77127
    incraz
    Member
    Post count: 17

    Thanks! That worked 🙂

    May 23, 2014 at 1:22 pm #77129
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Great! No problem! 🙂

    – Kyle

    May 28, 2014 at 5:16 am #78055
    incraz
    Member
    Post count: 17

    Hi Kyle,

    My site has just done the same thing it did last friday. It looks like the below image. Can I ask is this a theme thing or a host thing? Its going to cause a real problem for me and I dont know where I should begin with addressing the problem.

    I did the same thing – uninstalling and re-installing but it didnt work? What else could it be?

    May 28, 2014 at 8:47 am #78093
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please check with your hosts, there would be no reason the theme would keep doing this. It could possibly be a plugin causing the issue.

    – Kyle

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    Posted in: Neighborhood
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