New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Help! Child Theme Broken with Update

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    Posted in: Neighborhood
  • December 9, 2015 at 4:36 pm #234266
    flobaby
    Member
    Post count: 42

    Just updated to latest theme and now I have this for my child theme, though Neighborhood is very much working.

    “Broken Themes

    The following themes are installed but incomplete. Themes must have a stylesheet and a template.
    Name Description
    Neighborhood Child The parent theme is missing. Please install the “neighborhood” parent theme”

    December 9, 2015 at 5:05 pm #234270
    David Martin – Support
    Moderator
    Post count: 20834

    Can you add a WP login so I can take a look?

    Thanks.

    December 9, 2015 at 5:20 pm #234276
    flobaby
    Member
    Post count: 42

    What a mess that was. I had to restore from a backup, then lost all my widgets.

    Please check the folder name of your update, it appears that was spelled incorrectly: neigborhood (without an “h”)

    December 9, 2015 at 5:27 pm #234280
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks for reporting, we noted that and fixed it.

    December 9, 2015 at 11:25 pm #234379
    creatorofstuff
    Member
    Post count: 313

    Gee, thanks for finding this, @flobaby! I’ve been going crazy trying to figure out why my site completely disappeared upon update.

    Nearly every Neighborhood theme update brings – shall we say – adventures. (Last update my “product quick view” quit working. Feels like there’s always something.)

    December 9, 2015 at 11:34 pm #234380
    flobaby
    Member
    Post count: 42

    Glad to help! I was kicking myself this morning for not waiting, as is my usual policy, for a new update to settle in before installing. Twas a swift reminder to wait it out in future (pun intended, hee)

    No offense to you Swift Idea folks, btw, I love my theme like crazy. 🙂

    December 9, 2015 at 11:37 pm #234381
    creatorofstuff
    Member
    Post count: 313

    Yes, I love the theme, too, and the support staff is super nice. But I have had my share of wierd things happen. So many things, in fact, that I finally created 2 test sites for the purpose of updating Neighborhood (and Woocommerce – haha) before doing it on my live site. That has saved some heartache. LOL.

    And you are right. Waiting can be a very smart thing to do!

    December 10, 2015 at 3:23 am #234398
    jackson25
    Member
    Post count: 41

    where do you find this folder?

    December 10, 2015 at 3:26 am #234399
    flobaby
    Member
    Post count: 42

    It’s in wp-content/themes

    December 10, 2015 at 3:30 am #234400
    jackson25
    Member
    Post count: 41

    Mine says neighborhood which is correct, right? Why isn’t it working?

    December 10, 2015 at 3:37 am #234401
    flobaby
    Member
    Post count: 42

    Neighborhood is spelled neigHborhood, see that first “H”? It’s missing on the folder name, it says neigborhood. Put an H after the g.

    December 10, 2015 at 3:38 am #234402
    flobaby
    Member
    Post count: 42

    …lowercase H, of course “h”.

    December 10, 2015 at 3:54 am #234403
    jackson25
    Member
    Post count: 41

    Mine *does* have the ‘h’. I updated through the theme screen in the dashboard. The folder has the h when I look at the file structure in FTP.

    December 10, 2015 at 3:58 am #234404
    flobaby
    Member
    Post count: 42

    Ah, you must have updated after they fixed it then. In that case, I’ve no idea what’s going on with yours. What are you seeing error-wise? (I’m not customer support but maybe I can help)

    December 10, 2015 at 4:30 am #234405
    jackson25
    Member
    Post count: 41

    No error, but when I view the site it doesn’t see any of my markup – just a default-looking page like when you first install WordPress.

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