Gallery lightbox doesn't open on certain galleries

swiftideas

ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

This topic has 10 replies, 3 voices, and was last updated 8 years by Kyle – SUPPORT.

Viewing 11 posts - 1 through 11 (of 11 total)

Back to forum

Posted in: Cardinal
February 3, 2016 at 10:18 am #245938

Kirsten
Member

Post count: 192

Hi guys,

I have a weird problem with one of my websites. On the page mentioned in the “site information” box not every gallery will open in a lightbox. You need to login to see the page because its only visible for parents. As you can see the first gallery won’t open and the second will.

Any ideas on whats happening here? I can’t figure it out.

February 3, 2016 at 10:34 am #245940

Kyle – SUPPORT
Moderator

Post count: 35880

Hi

That login does not work, please check

– Kyle

February 3, 2016 at 10:36 am #245941

Kirsten
Member

Post count: 192

This reply has been marked as private.

February 3, 2016 at 11:16 am #245948

Kyle – SUPPORT
Moderator

Post count: 35880

This reply has been marked as private.

February 3, 2016 at 11:23 am #245951

Kirsten
Member

Post count: 192

Done! Didn’t solve it unfortunately.

Also this update wasn’t visible in the backend. Why is that?

February 3, 2016 at 11:26 am #245953

Kyle – SUPPORT
Moderator

Post count: 35880

Hi

Not sure why that gallery is not loading, but it’s only that one. Will forward to my colleague to see if he can locate the issue with that gallery

– Kyle

February 5, 2016 at 1:42 pm #246741

Kirsten
Member

Post count: 192

Any update yet?

February 5, 2016 at 1:49 pm #246744

Kyle – SUPPORT
Moderator

Post count: 35880

Hi

The issue is because you have a ‘ in your caption, see: http://d.pr/i/12P5u/55ScO1bu

If you remove it the popup will work

– Kyle

February 5, 2016 at 2:36 pm #246753

Swift Ideas – Ed
Keymaster

Post count: 15264

Added a fix for this in the next update.

– Ed

February 15, 2016 at 3:19 pm #249236

Kirsten
Member

Post count: 192

Thank you so much for the solution! Sorry I missed these replies, didnt get the emails so my thank you is a bit late.
Looking forward te see this fixed in next update.

February 15, 2016 at 3:21 pm #249237

Kyle – SUPPORT
Moderator

Post count: 35880

No problem
Back to forum

Posted in: Cardinal