New Landing › How can we help? › Themeforest Theme Support › Joyn › Front Page not loading

Viewing 15 posts - 1 through 15 (of 19 total)
1 2
  • Back to forum
    Posted in: Joyn
  • December 21, 2016 at 10:10 pm #307692
    SkaFab
    Member
    Post count: 111

    The front page of my site is not loading at all. I can see the menu bar but the content is not there and the loader is just spinning around and around. Please advise.

    December 22, 2016 at 12:34 pm #307753
    David Martin – Support
    Moderator
    Post count: 20834

    Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst we look with you?

    December 22, 2016 at 2:14 pm #307778
    SkaFab
    Member
    Post count: 111

    Can you please disable everything? I am not around my computer at the moment.

    December 22, 2016 at 2:18 pm #307779
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Of course. We will give it a try and enable them after testing.

    -Rui

    December 22, 2016 at 5:44 pm #307825
    SkaFab
    Member
    Post count: 111

    Any luck on your findings when you deactivated the rest of the plugins? I notice it is still spinning…

    December 22, 2016 at 7:49 pm #307848
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    just tested it and the problem isn’t the plugins, something in that page content is breaking the script loading.

    Can we create a clone of that page in draft status and make some testing by deleting parts of the content to see where is the problem?

    -Rui

    December 22, 2016 at 7:55 pm #307850
    SkaFab
    Member
    Post count: 111

    Yes, please do what you need to do in order to help me with a solution. I am very grateful for your help, thank you!

    December 26, 2016 at 5:35 pm #308030
    SkaFab
    Member
    Post count: 111

    I really need help with this please…my home page is still not loading. Please help!

    December 26, 2016 at 5:52 pm #308033
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Don’t worry, will have a look at it today.

    -Rui

    December 26, 2016 at 6:06 pm #308037
    SkaFab
    Member
    Post count: 111

    THANK YOU!!!

    December 26, 2016 at 7:31 pm #308048
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you check again your homepage to see if it’s everything alright?

    -Rui

    December 26, 2016 at 7:37 pm #308049
    SkaFab
    Member
    Post count: 111

    It is doing the same thing…trying to load and spinning. I cleared cache and browser cache.

    December 26, 2016 at 7:58 pm #308051
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    December 26, 2016 at 11:00 pm #308066
    SkaFab
    Member
    Post count: 111

    I see it is working now. I can’t thank you enough. What happened? And how did you fix it? Also, where are you based out of? Just wondering about the time difference. Thanks again!

    December 27, 2016 at 1:14 am #308069
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I’m located at Portugal. After doing several testings, I figured out that was the full-width option on the Portfolio asset.

    -Rui

  • Back to forum
    Posted in: Joyn
Viewing 15 posts - 1 through 15 (of 19 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register