New Landing How can we help? General Feedback & Suggestions Framework + Atelier: "there's nothing here yet, add something to get started."

Viewing 8 posts - 1 through 8 (of 8 total)
  • #328333
    buddyguard
    Member
    Post count: 7

    Hi Swift team,

    Since this very morning, I can no longer edit a page. Seen screenshot below. Tried everything (deactivate plugin, empty cache, etc.) – all to no avail. When I try to edit the page with the plugin deactivated, I can still see the spb rows et al.

    screenshot

    #328342
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You need to validate your purchase codes in the profile area so we can see if you have a valid support license.

    -Rui

    #328345
    buddyguard
    Member
    Post count: 7

    DONE

    #328349
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Your support has expired, unfortunately you need to have a valide license to keep receiveing support.

    -Rui

    #328350
    buddyguard
    Member
    Post count: 7

    So now I get stuck with a product I purchased but no longer works and you refuse to help me out?

    #328353
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @buddyguard

    That’s why exist support subscriptions, we can’t provide support for live it’s not sustainable.

    Will provide you the updated SwiftFramework but if you need further assistance you will have to purchase a support license. Also you would get the update notice in your dashboard when we release the update in a few hours.

    https://www.dropbox.com/s/85w91ur6amhepun/swift-framework-wp_4_8.zip?dl=0

    -Rui

    #328355
    buddyguard
    Member
    Post count: 7

    I understand, but I make a distinction between “showstoppers” support and “would be nice to have” support… Will look into a license.

    #328359
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I know, it’s not your case but some people really push it to the limit.
    Don’t forgot to clear the browser cache after installing the new version.

    -Rui

Viewing 8 posts - 1 through 8 (of 8 total)

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