New Landing How can we help? Themeforest Theme Support Joyn Footer is repeating over and over again

Viewing 15 posts - 1 through 15 (of 15 total)
  • Posted in: Joyn
  • #212437
    SkaFab
    Member
    Post count: 111

    I am getting numerous errors with my theme, many glitches and elements just being entered where ever, permalinks constantly changing. The footer repeats itself 10 times, I am getting all parallax categories displayed on various pages and I cannot choose one single parallax element to stay.

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    #212439
    SkaFab
    Member
    Post count: 111

    Here is an example of the permalink growing and growing without edits

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    #212745
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Couldn’t login with the provided credentials.
    Try to disable all plugins except SwiftFramework, clear the cache and try again so we can check if it’s a plugin conflict.

    -Rui

    #212881
    SkaFab
    Member
    Post count: 111

    That did not work, I tried to send a private reply with my username and password so you can get in there and take a look. Please get back to me ASAP as I need to get working on the rest of the site.

    #212902
    SkaFab
    Member
    Post count: 111

    All the permalinks are unnecessarily long they keep adding info to the links on their own, video links are not working, repeating footer, there is a date and a social share button on the bottom that has just appeared recently. PLEASE REPLY I NEED HELP and I have waited days for assistance!!!!

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    #212916
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I don’t have any private reply here with the user credentials, send it to me again so I can help you asap.
    Thanks

    -Rui

    #212917
    SkaFab
    Member
    Post count: 111
    This reply has been marked as private.
    #212926
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #212958
    SkaFab
    Member
    Post count: 111

    I am VERY disappointed with the level of support. I am dead in the water, if I do anything else on this theme more and more gets messed up. I now have content going behind the header. PLEASE HELP ME!!!!

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    #212961
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Just notice that your SwiftFramework is not updated, please update to 1.63 and let me know.
    -Rui

    #212966
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    1) The permalinks is not a theme issue – check if the Page Parent is set for that page – if so that will take the permalink of the parent page before it. This is default WooCommerce functionality.

    2) The content behind the header – can you provide a link to this page?

    3) The duplicated footer content looks to be an issue with an import that has happened multiple times, again not something that the theme itself would cause.

    Let us know.

    – Ed

    #212967
    SkaFab
    Member
    Post count: 111

    The update didn’t help either.

    #212970
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Regarding 1) the permalink of the homepage looks fine
    https://www.dropbox.com/s/3v73xp8v2kki6rb/Screenshot%202015-09-14%2023.19.10.png?dl=0

    Regarding 3) the problem was exactly what Ed suggested.
    https://www.dropbox.com/s/vpfz8h3zlmmc1fx/Screenshot%202015-09-14%2023.15.34.png?dl=0

    I already deleted the duplicated ones and now the footer looks fine.
    -Rui

    #212971
    SkaFab
    Member
    Post count: 111

    Thank you!!!

    Regarding #3 I don’t understand what was imported that made the footer freak out so I know in the future?

    Now regarding the content going behind the header, it is happening on a few of the pages.

    #212980
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    It can only have been from the import, may have happened if your hosting cancelled the process while it was happening, causing it to re-do over and over – unless a rare occurrence of there being data there before the theme was installed.

    – Ed

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