New Landing › How can we help? › Themeforest Theme Support › Joyn › Featured image won't show

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    Posted in: Joyn
  • April 6, 2015 at 9:48 am #163207
    Kirsten
    Member
    Post count: 192

    Hey Guys,

    I’m having some trouble with the featured image. See http://positie1.nl/klanten/, the first image isn’t visible on the clients element. Somehow it won’t show. This problem occurred within the last two weeks.

    Also on posts the detail image (doesn’t matter if it’s the featured image or a custom one) won’t show on published posts. However on concepts it does work. That’s odd right?
    See screenshots in attachements.

    What I’ve allready tried:
    – Clearing browser cache
    – Clearing cache w3 total cache
    – Deactivate all plugins including W3 total cache
    – Manually uploaded the theme through FTP

    Now I have no idea’s left to try 😉

    Can you help me out.

    Big thanx,
    Kirsten

    Attachments:
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    April 7, 2015 at 10:23 am #163417
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me wordoress admin login and specific page url with issue.
    Thanks
    Mohammad

    April 7, 2015 at 10:31 am #163421
    Kirsten
    Member
    Post count: 192
    This reply has been marked as private.
    April 8, 2015 at 8:14 am #163616
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Can you please use another big image for this client Ina Vrinssen?
    Thanks
    Mohammad

    April 8, 2015 at 11:15 am #163708
    Kirsten
    Member
    Post count: 192

    I tried serveral images in different sizes and the all don’t show

    April 9, 2015 at 7:50 am #163947
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please delete this post and check. You can create new same post later.
    Thanks
    Mohammad

    April 9, 2015 at 8:15 am #163953
    Kirsten
    Member
    Post count: 192

    I deleted the client as well as the post. Created them both again and still no solution for the featured item unfortunately.

    Was this what you meant?

    April 9, 2015 at 8:22 am #163955
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am not able to view this page http://positie1.nl/google-bedrijfspagina-in-11-simpele-stappen-lokaal-vindbaar/?w3tc_note=flush_all. I already loged in. I am feeling very bad. How can i view this page. Why do you have so much password authentication for this site?
    Thanks
    Mohammad

    April 9, 2015 at 8:37 am #163963
    Kirsten
    Member
    Post count: 192

    Sorry my fault the url had a …vindbaar-2/ in it. I empted trash and fixed the url.

    Google+ bedrijfspagina – In 11 simpele stappen lokaal vindbaar

    April 9, 2015 at 8:45 am #163970
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Which feature image missing at this page http://positie1.nl/google-bedrijfspagina-in-11-simpele-stappen-lokaal-vindbaar/?
    Thanks
    Mohammad

    April 9, 2015 at 8:49 am #163972
    Kirsten
    Member
    Post count: 192

    In my first post on top of this thread I attached two screenshots to explain the issue.
    In concept the featured item works fine and in private or published mode it disappears.

    The same thing happens with a client item.

    April 13, 2015 at 9:15 am #164588
    Kirsten
    Member
    Post count: 192

    Hey guys, any update yet on this issue? I would really like to be able to post featured images.

    April 13, 2015 at 10:14 am #164617
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    My colleague, Mr. Rui will assist you shortly.
    Thanks
    Mohammad

    April 16, 2015 at 7:07 am #165537
    Kirsten
    Member
    Post count: 192

    When will Mr. Rui be availaible?
    It’s been 10 days now and I relly need to place some new content on my website. Can you please assist me?

    Best,
    Kirsten

    April 16, 2015 at 7:21 am #165540
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me your FTP login detail. I need to check in detail.
    Thanks
    MOhammad

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    Posted in: Joyn
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