New Landing › How can we help? › Cardinal › FATAL ERROR when activating and installing plugins

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    Posted in: Cardinal
  • May 9, 2015 at 11:53 am #173393
    alig2121
    Member
    Post count: 46

    Hi guys, I am in big trouble.

    We updated the theme and when we try to install the plugins, it gives us this error:

    Fatal error: Call to undefined method WP_Upgrader::construct() in /home4/globalph/public_html/community/wp-content/themes/cardinal/includes/class-tgm-plugin-activation.php on line 1859

    May 9, 2015 at 12:05 pm #173394
    alig2121
    Member
    Post count: 46
    This reply has been marked as private.
    May 9, 2015 at 6:27 pm #173411
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Glad it’s sorted.
    -Rui

    May 20, 2015 at 3:41 am #176696
    techniquedm
    Member
    Post count: 8

    Hi,

    I have this same issue but the reply here is marked as private!

    Can anyone help?

    Thanks

    May 20, 2015 at 3:59 am #176699
    alig2121
    Member
    Post count: 46

    You know what I did to solve it; I deleted the file:
    wp-content/themes/cardinal/includes/class-tgm-plugin-activation.php

    and then downloaded the theme fresh from themeforest and replaced that file in the ftp with the new one.

    May 20, 2015 at 4:07 am #176701
    techniquedm
    Member
    Post count: 8

    Thanks,

    I only just downloaded the theme today so I don’t think it’s an issue with the age of the file!

    May 20, 2015 at 4:16 am #176703
    techniquedm
    Member
    Post count: 8

    I tried that anyway, but it didn’t work. 🙁

    Is there a new build of the theme/plugin available?

    May 20, 2015 at 6:57 am #176729
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    @techniquedm     – Which version of theme do you have? I need your email to send you latest version.
    Thanks
    Mohammad

    May 20, 2015 at 7:33 am #176747
    techniquedm
    Member
    Post count: 8

    Hi Mohammad,

    I downloaded today from Themeforest it says it’s version 2.08.

    May 20, 2015 at 7:34 am #176748
    techniquedm
    Member
    Post count: 8
    This reply has been marked as private.
    May 20, 2015 at 7:39 am #176752
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me wordpress admin login detail , FTP login detail to check and resolve the issue.
    Thanks
    Mohammad

    May 22, 2015 at 1:38 am #177515
    techniquedm
    Member
    Post count: 8

    Hi Mohammad,

    I have stopped receiving responses from you! Can you please provide a solution which doesn’t require you connecting to our server?

    May 22, 2015 at 5:27 am #177526
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    We need to debug the issue to resolve it so i need your server connection login detail.
    Thanks
    Mohammad

    May 22, 2015 at 7:10 am #177545
    techniquedm
    Member
    Post count: 8

    Hi Mohammad,

    Are you saying that you’re not able to replicate this issue yourself on a fresh install?

    We’re doing a fresh install of WordPress via Installatron on CPanel and then installing the theme. There’s nothing unique about our setup. The client has requested that we not share the FTP details with anyone.

    Could you please try to replicate the provide a different solution?

    May 22, 2015 at 7:18 am #177548
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I forward this to my colleague. He will assist you shortly.
    Thanks
    Mohammad

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