Fatal error:

[Desireeliberte]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Already logged in but it seems everything fine.
https://www.dropbox.com/s/o09dipbebcqmvnv/visual_composer.png?dl=0

Try to clear your cache.

-Rui

[katkyc]

I have tried to install Visual Composer for the Neighborhood theme and I get the Fatal Error message.

WPBakery’s response:

The issue is because there is an inbuilt version of visual composer (or the related code) present in your theme which is overriding the standalone plugin version and hence causing the issue. You will have to get rid of it. I would advise you to do so with the help of theme author, otherwise you might loose the extra elements added by him. Once this is done, you can install the standalone plugin and it will work fine.

Please help me.

Thanks,
KC

[Rui Guerreiro – SUPPORT]

Hi @katkyc

Provide us admin access so we can fix it.
Please use the private reply option.

-Rui

[katkyc]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Can’t login in ftp with those credentials. I think it’s a problem in the password.
-Rui

[katkyc]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

I’s done. Can you check if it’s ok?
-Rui

[katkyc]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Hi,

It’s seems ok.
https://www.dropbox.com/s/2v6okpbe0d7vuvl/vc_builder.png?dl=0

You should start in a blank page.

-Rui

[katkyc]

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[Rui Guerreiro – SUPPORT]

No problem.
-Rui

[UGVisionaries]

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[Mohammad – SUPPORT]

Hi,
Please open to edit fundtions.php file of theme.

Find this code:-
require_once(SF_INCLUDES_PATH . '/plugins/aq_resizer.php');

Change to :-
//require_once(SF_INCLUDES_PATH . '/plugins/aq_resizer.php');

Thanks
Mohammad