New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Everything has gone blank

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    Posted in: Neighborhood
  • July 25, 2013 at 1:51 am #12860
    goodsir
    Member
    Post count: 13

    Hi – I’ve just bought your theme, loaded & activated okay. Then started activating plugins and everything went blank. So I closed the tab and tried logging in again and still everything is still blank (even my website – blank white)- I can’t even login because its blank. Please help. thanks, Nick

    July 25, 2013 at 7:51 am #12867
    n8-b
    Member
    Post count: 99

    Hey, Nick. Sounds like a plug-in conflict to me. The support team will be able to help you I’m sure.

    In the meantime, if you remember the last plug-in you activated, delete it from your WP plug-ins folder and try logging in.
    -Nathan

    July 29, 2013 at 11:57 am #13377
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi Nick!

    That’s definitely a plugin conflict.
    Can you let me know which plugin it was that caused the website to break?
    What you can do is access your WordPress’ plugin folder via FTP and temporarily rename the plugin folder or delete it from your plugin directory to make sure it’s deactivated.

    You can access the folder yourinstallation > wp-content > plugins

    If you need help with that, let us know your FTP and wp-admin login details in a private reply and we will deactivate it for you.
    You won’t be able to use the plugin anymore I’m afraid.

    Cheers

    July 31, 2013 at 2:52 am #13721
    goodsir
    Member
    Post count: 13
    This reply has been marked as private.
    August 1, 2013 at 11:32 am #13980
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey there,
    I’m sorry but I need to know which plugin caused your site to break in order to remove it.

    Cheers

    August 1, 2013 at 10:54 pm #14083
    goodsir
    Member
    Post count: 13

    Hi Melanie
    As I mentioned, sorry to say – but I was in automatic pilot when it happened and I was about 3 plugins downloaded when it happened. This is fast becoming a bit of a disaster. So if we remove all plugins and then I try to reinstall them – will this work? thanks, Nick

    August 4, 2013 at 11:03 pm #14405
    goodsir
    Member
    Post count: 13

    Hi Melanie – I understand you must be busy- but I’m approaching two weeks without a website and hence losing money by the day since I decided to purchase this template. I need this to be resolved. thanks, Nick

    August 5, 2013 at 7:07 am #14432
    liliripe
    Member
    Post count: 7

    Hi Nick,

    Try adding the following line of code to your wp-config.php WordPress file:

    define('WP_MEMORY_LIMIT', '64M');

    It worked for one of my clients who use this theme.

    Best,

    Lauren

    August 6, 2013 at 2:13 pm #14703
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey there goodsir,
    sorry for the delay but we work threads from oldest reply to latest reply, so I’d recommend always waiting for a reply instead of posting back to your thread before we can get to it.

    If Lauren’s suggestion (thanks!) does not work, yes, you will need to delete all the plugins you installed and try installing one by one to figure out which caused it.

    Cheers!

    August 6, 2013 at 11:04 pm #14798
    goodsir
    Member
    Post count: 13

    Hi Melanie -yes can you delete all the plugins and we’ll try again. I’ve provided all the details for you in a previous post & I’m unsure how to delete these. Many thanks< nick

    August 7, 2013 at 5:50 pm #14918
    Melanie – SUPPORT
    Member
    Post count: 11032

    Okay I deleted all of them – attached is a screenshots of the plugins you were using in case you did not have the chance to note that down before it crashed.

    Cheers!

    August 7, 2013 at 11:01 pm #15057
    goodsir
    Member
    Post count: 13

    Hi Melanie
    thanks for that. Okay I installed all the plugins no problems, then activated the woocommerce plugins fine, but the rest of the plugins go to the blank screen as per last time, however this time I can go back and it hasn’t frozen on the blank screen. So the breadcrumb, contact form 7, Previous and Next Post in Same Taxonomy, Revolution Slider all won’t activate – just go to a blankish screen. I’ve used about a dozen of templates before, never have I had any issues with plugins. What do you suggest regarding these plugins? thanks, Nick

    August 8, 2013 at 5:20 am #15082
    goodsir
    Member
    Post count: 13

    Hi Melanie
    Okay – No its all blank again – everything (the website proper & all my backend) the first plugin I tried to activate after WooCommerce was the YITH WooComerce Wishlist and appeared not to work and go blank and then when I cam back it seemed activated??? Then I tried to activate Breadcrumb NavXT plugin and it was all blank from their on in. But I think it was YITH WooComerce that caused the problem??
    Thanks Again, Nick

    August 8, 2013 at 9:00 am #15116
    Melanie – SUPPORT
    Member
    Post count: 11032

    Can you contact your hosting company for the error log so we can find out what exactly the problem is with these plugins?
    Thank you!

    August 8, 2013 at 11:02 pm #15367
    goodsir
    Member
    Post count: 13

    Hi Melanie – I’ve contacted Bluehost – my hosting company – requesting error log. Will let you know if & when I receive something. thanks, Nick

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